Jane Schwarz
San Antonio,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Event Manager
Club Demonstration Services At Costco
San Antonio, TX
05.2018 - 04.2021
- Provided strong communication between warehouse managers to enhance vendor visibility on warehouse floor and increased sales over 20% annually.
- Daily reporting and recap of daily sales and providing monthly sales to Costco managers
- Created positive and productive work environment with health and safety compliance on state and local levels
- Oversaw product preparation, presentation, training to provide superb customer service to all Club members, guests
- Recruited, hired and trained part time staff for demo's, special events and roadshows.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
Senior Shift Supervisor
Club Demonstration Services At Costco
San Antonio, Texas
08.2014 - 05.2018
- Oversaw scheduled warehouse events in absence of Event Manager
- Assist Event Manager in day to day operations such as daily reports, interviewing and training new Sales Advisors and ensuring compliance with company policy
- Lead by example providing excellent customer service preparing and demonstrating products to 6,000 plus club members daily and increased sales
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Guest Services
Comfort Inn & Suites
Boerne, Texas
04.2013 - 05.2014
- Created memorable experience with warm, welcoming personality that can relate to guests and associates
- Process all guest check ins, confirming reservation in system and all noted information
- Complete knowledge of hotel features/services, hours of operation, room types and rates, promotions, daily house counts and expected guest arrivals and departures
- Resolved guest complaints, ensuring guest satisfaction
- Highly detailed oriented while working in fast paced environment
- Obtained assigned bank and ensured accuracy of contracted monies. Kept bank secure at all times
Administrative Manager
Barden Circulation
San Antonio, TX
02.2007 - 01.2013
- Worked closely with Sales & Marketing departments for major news papers across country. (San Antonio Express News, Austin American Statesman, Houston Chronicle, Charlotte Observer, Charleston Post & Courier, LA Times, San Diego Union Tribune) to increase readership through subscription sales.
- Setting up Special Events, Trade Shows, Sporting Events and Retail rotation.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Organized weekly staff meetings and logged minutes for corporate records
- Established team priorities, maintained schedules and monitored performance
Education
High School Diploma -
Southwest High School
Minneapolis, MN, USSkills
- Sense of integrity and commitment to customer satisfaction
- Creative problem solving
- Excellent listening and communication skills
- Cross-functional teams leadership
- Hospitality Best Practices
- Strategic sales knowledge
Certification
- Certified Texas Food Handler, American Safety Council
Additional Information
E-Verifed
Timeline
Event Manager
Club Demonstration Services At Costco
05.2018 - 04.2021
Senior Shift Supervisor
Club Demonstration Services At Costco
08.2014 - 05.2018
Guest Services
Comfort Inn & Suites
04.2013 - 05.2014
Administrative Manager
Barden Circulation
02.2007 - 01.2013
High School Diploma -
Southwest High School
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