Summary
Overview
Work History
Education
Skills
Certification
Volunteer Activities
Timeline
Generic

Jane Shin

Leonia,NJ

Summary

Adept and methodical professional with versatile experience including remote positions, 2+ years in administration and management, 10+ years in customer service, and 7+ years of volunteer work in social work and education.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Project Coordinator

Thrive Courses Studio
Remote
03.2021 - Current
  • Supervise 40+ projects and coordinate presentations for project stakeholders to detail project scope, progress, and results
  • Liaise between departments to facilitate communication and keep appropriate parties updated on project developments

Specimen Processor

Bio-Reference Laboratories, Inc.
Elmwood Park, NJ
01.2021 - 04.2021
  • Analyze 50-60 specimen and input corresponding patient information with speed and accuracy in company database per hour in compliance with HIPAA
  • Evaluate source documents to locate information needed for each data entry field

Seasonal Customer Service Representative

Prudent Publishing Company
Remote
10.2018 - 12.2019
  • Promoted to advanced customer service position for handling complex inquiries; seasonal employee from 10-12/2018 to 07-12/2019
  • Boosted company reputation by attaining high customer ratings determined by external auditors - ended season with 100% marks in categories including: communication/listening skills, problem resolution

Intern

International Alliance For The Prevention Of AIDS
Chennai, Tamil Nadu
01.2018 - 07.2018
  • Received HIV/AIDS education and cultural training from 01-05/2018
  • Taught 10,000 students in India from 05-07/2018, highlighting the importance of HIV/AIDS education and prevention to provide free resources and help reduce fear/stigma associated with disease

Supervisor

Starbucks Corporation
Hasbrouck Heights, NJ
04.2016 - 06.2018
  • Oversaw department in absence of Store Manager
  • Responsible for restocking inventory, cash handling, safe verification, and daily deposits
  • Supervised, evaluated, and trained 20+ baristas; counsel; promote employee growth, efficiency, morale, and teamwork

Administrative Assistant

Best Pain Clinic, P.C.
Englewood Cliffs, NJ
01.2015 - 02.2016
  • Liaison for patients, lawyers, insurance companies, and other medical providers; increased patient attendance by 50-100% during tenure
  • Implemented usage of electronic systems from outdated manual filing system to track, analyze, and report on EMRs, scheduled visits, patient attendance, and deadlines for insurance claims/appeals

Education

Bachelor of Arts - Global Health

Arizona State University
Tempe, AZ
12.2018

Skills

∙ Supervision

∙ Medical documentation/database management

∙ Project/schedule management

∙ Patient-focused care

∙ Mediation

∙ Interpersonal and communication skills

Certification

CITI Program (Collaborative Institutional Training Initiative) for Research Ethics and Compliance Training - October 2018 to October 2022

Volunteer Activities

  • 7cups (December 2018 - present) - Trained listener offering free support for those who want to be heard
  • Sahodaran (June - July 2018) - Revised and updated website for CBO run by and for LGBTIQ+ members in Chennai, India
  • Stoneless, Inc. (August 2017 - March 2018) - Coordinated weekly meetings, fundraising, and networking events for homeless women and children in Pakistan
  • OCEAN Nepal (July - November 2014) - Tutored and mentored 16 children at orphanage in Kathmandu, Nepal and updated volunteer guideline for website

Timeline

Lead Project Coordinator

Thrive Courses Studio
03.2021 - Current

Specimen Processor

Bio-Reference Laboratories, Inc.
01.2021 - 04.2021

Seasonal Customer Service Representative

Prudent Publishing Company
10.2018 - 12.2019

Intern

International Alliance For The Prevention Of AIDS
01.2018 - 07.2018

Supervisor

Starbucks Corporation
04.2016 - 06.2018

Administrative Assistant

Best Pain Clinic, P.C.
01.2015 - 02.2016

Bachelor of Arts - Global Health

Arizona State University

Similar Profiles

CREATE PROFILE