Summary
Overview
Work History
Education
Skills
<Enter your own>
Certification
Timeline
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Jane Singh

Delhi

Summary

Experienced ServiceNow Admin and Developer with over 6 years of expertise in ITSM implementation, ServiceNow Discovery, and platform customization. Proficient in configuring ITIL modules, developing workflows, and automating processes to enhance platform efficiency. ITIL V4 Certified, with strong skills in JavaScript, HTML, and integration development.

Overview

7
7
years of professional experience
1
1
Certification

Work History

ServiceNow Admin and Developer

PwC
02.2022 - Current
  • Enhanced ITIL modules, including Incident, Problem, Change, Service Catalog, SLM, and Knowledge.
  • Created and managed workflows, notifications, assignment lookup rules, data lookup definitions, and access control lists.
  • Designed and customized forms, scheduled jobs, notification email scripts, event registries, views, event rules, and reports.
  • Developed technical solutions, including business rules, client scripts, UI policies, script includes, custom workflow activities, and notifications.
  • Built and maintained Service Catalogs, including catalog items, record producers, Catalog UI Policies, Client Scripts, and Script Includes, with comprehensive end-to-end testing.
  • Configured and maintained SLA definitions, catalog items, and their associated workflows.
  • Developed reports, dashboards, and styles for visualizing platform data effectively.
  • Automated processes and created system integrations using Discovery, MID server configuration, and troubleshooting.
  • Coordinated platform upgrades and improvements to align with ITIL best practices.
  • Provided general administration, support, and maintenance for the ServiceNow platform and associated applications.
  • Worked on ITSM modules, including Incident, Problem, and Change Management Lifecycles.
  • Designed, prototyped, tested, and deployed various platform enhancements, including scheduled jobs, import sets, transform maps, and ACLs.
  • Collaborated with IT and business partners to identify requirements and improve core platform capabilities.
  • Supported end-users by resolving ServiceNow-related issues promptly and effectively.
  • Experience in HRSD for 6 Months, Worked on Onboarding portal for Reckitt project.
  • Developed custom integrations and other modules to extend platform functionality as per client requirements.

ServiceNow Senior Analyst

NTT Data
05.2021 - 01.2023
  • Develop and customize applications on the ServiceNow platform.
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs.
  • Develop custom modules and applications using JavaScript, HTML, CSS.
  • Develop and maintain workflows and automated processes using Flow Designer.
  • Support and enhance IT Service Management (ITSM) processes, including Incident, Problem, Change, and Request Management.
  • Customize and extend ITSM modules to meet business requirements.
  • Create and maintain Service Catalog items and Record Producers.

ServiceNow Specialist

Iron System Private Limited
01.2020 - 05.2021
  • Worked on different projects with in the shared services.
  • Requirement Gathering and Report creation for stake holders.
  • Experience in Business Rule, Script Include and Reports creation.
  • Worked on customization and development of Incident, Problem and Change Management Module to meet the business requirements.
  • Experience with Transform Maps, UI actions and Data movement as well.
  • Performed UAT and QA Testing to ensure that all the requirements are met by following Best Practices of ServiceNow.

Analyst

HCL Technologies
09.2018 - 01.2020
  • Worked in Different Modules of ITSM.
  • Experience in Catalog and Record producer development.
  • Worked on Workflow automation.
  • Attending daily stand-up calls and doing dev reviews.
  • Worked on Notifications, email scripts and Schedule script.
  • Worked closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
  • Create and maintain technical documentation, including design specs, user guides, and operational procedures.
  • Provide training and support to end-users and other developers.
  • Work closely with business analysts, project managers, and other stakeholders to gather requirements and translate them into technical solutions.
  • Collaborate with other developers and team members in an Agile/Scrum environment.

Education

BTech -

Galgotia's College Of Engg. And Technology

High School Diploma -

St. Xavier's Sr. School

Skills

  • Servicenow
  • Information Technology Infrastructure Libraries (ITIL)
  • IT Service Management
  • Problem Solving
  • Business Rule Management Systems
  • Server Administration
  • Service Catalog
  • Microsoft Excel
  • Agile Methodology
  • HTML

<Enter your own>

  • Date of Birth: 04/08/1996
  • Nationality: Indian

Certification

  • ITIL V4 Certified
  • Java Script and HTML
  • Advance Excel Training
  • CIS-ITSM
  • CAD

Timeline

ServiceNow Admin and Developer

PwC
02.2022 - Current

ServiceNow Senior Analyst

NTT Data
05.2021 - 01.2023

ServiceNow Specialist

Iron System Private Limited
01.2020 - 05.2021

Analyst

HCL Technologies
09.2018 - 01.2020

High School Diploma -

St. Xavier's Sr. School

BTech -

Galgotia's College Of Engg. And Technology

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