Jane Smith
Waveland,MS
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
10
10
years of professional experience
Work History
Receptionist
The VitreoRetinal Eye Center
03.2021 - 11.2021
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Responded to inquiries from callers seeking information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Manager
McDonald's
04.2012 - 02.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Hancock High School
Kiln,Ms05-2013
Skills
- Organization skills and Time Management
- Telephone skills
- Verbal and written communication
- Appointment management
- Information documentation
- Paperwork coordination and Records Management
- Typing and filing
- Customer Service
Timeline
Receptionist
The VitreoRetinal Eye Center
03.2021 - 11.2021
Manager
McDonald's
04.2012 - 02.2020
High School Diploma -
Hancock High School
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