- Volunteering
- running
Jane Smith
Administrator
New York,NY
Summary
Proactive and goal-oriented administrative professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Possesses deep understanding of office management principles and proficiency in using office software to maintain records and manage correspondence.
Overview
18
18
years of professional experience
Work History
Residential Manager
University USA
Boston, NY
05.2021 - 08.2024
- Managed budgets effectively, ensuring adequate allocation of resources for staffing and programming needs while maintaining fiscal responsibility.
- Communicated with students, parents, and campus constituents about University polices, procedures, and resources.
- Onboarded, trained, and supervised 6-12 summer resident advisors
- Developed on-call coverage schedules for both resident advisors and directors and periodically served as Director on Call for crisis management, emergency situations, and high-level student concerns.
Assistant Director
University USA
Boston, NY
10.2021 - 01.2023
- Processed invoices from outside attorneys using Buy2Pay
- Maintained strict confidentiality of student records and information under the Family Educational Rights and Privacy Act (FERPA).
- Planned and executed successful special events, such as Commencement, Orientation, and wellness programming.
- Created, wrote, and filmed a bar advising video series designed to break down the bar application process and answer frequently asked questions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Office Manager
University USA
Boston, NY
09.2015 - 10.2021
- Reconciled purchasing card purchases in PeopleSoft, ordered and purchased office supplies using Buy2Pay, and used SAP Concur to handle Associate Dean’s expenses.
- Lead business owner on a project that streamlined creation of materials for request submission, automated post-meeting vote entry, and simplified overall management of Administrative Board requests by making it configurable, resulting in a faster process with fewer errors.
- Go-to staff member for drafting external memoranda and writing disciplinary case correspondence
- Provided exceptional customer service when addressing student, faculty, staff, and parent inquiries or concerns via in-person meetings, phone calls, or email correspondence.
- Supervised and trained temporary and part-time staff hired during periods of high volume.
- Streamlined office operations by implementing efficient filing system, tracking, and organizational strategies for Administrative Board records.
- Trained 35-40 Administrative Board members, other residential staff, and partners across the University in processes and procedures for disciplinary matters and other academic requirements.
- Maintained strict confidentiality of student records and information under the Family Educational Rights and Privacy Act (FERPA).
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Office Assistant
University USA
Boston, NY
09.2006 - 09.2015
- Purchased and maintained office supplies using Buy2Pay.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing room reservations, organizing files, and maintaining a clean workspace.
- Increased student, faculty, and staff satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Education
J.D. - Law
City University
Boston 05.2001 -
Bachelor of Arts -
City College
Boston, NY 05.2001 -
Skills
Microsoft Office and Google Suite
Clear communication
Effective task prioritization
Customer relations
Organizational skills
Interests
Timeline
Assistant Director
University USA
10.2021 - 01.2023
Residential Manager
University USA
05.2021 - 08.2024
Office Manager
University USA
09.2015 - 10.2021
Office Assistant
University USA
09.2006 - 09.2015
J.D. - Law
City University
05.2001 -
Bachelor of Arts -
City College
05.2001 -
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