Jane Smith
Gulfport,MS
Summary
Dynamic Access Representative at Memorial Hospital with a proven track record in enhancing patient satisfaction and streamlining administrative processes. Skilled in insurance verification and adept at multitasking under pressure, I effectively improved claim processing and maintained accurate patient records, contributing to increased efficiency and revenue. Compassionate and detail-oriented, I prioritize exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Access Representative
Memorial Hospital
05.2014 - 03.2017
- Assisted in reducing administrative errors through meticulous attention to detail in data entry tasks related to billing codes, service charges, and demographics.
- Assisted in the development and implementation of new policies, procedures, and guidelines to improve overall efficiency and patient satisfaction rates.
- Improved patient satisfaction by efficiently managing appointment scheduling and registration processes.
- Expedited claim processing by promptly resolving discrepancies and submitting necessary documentation to insurance companies.
- Managed high-stress situations calmly while juggling multiple priorities simultaneously during peak periods of activity or emergencies at the medical facility.
- Promoted a welcoming atmosphere for all patients by addressing their needs professionally while maintaining a compassionate demeanor.
- Increased efficiency in the workplace with thorough knowledge of electronic health record systems and other relevant software applications.
- Facilitated smooth transitions between departments, coordinating efficient patient transfers and admissions.
- Enhanced hospital revenue by accurately verifying insurance coverage and collecting payments for services rendered.
- Maintained accurate patient records, ensuring timely access to vital information for healthcare professionals.
- Streamlined workflow for medical staff by effectively coordinating patient referrals and authorizations.
- Reduced wait times with prompt communication between patients, providers, and insurance companies.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Wire Technician
Bay Tech
01.2014 - 03.2016
- Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
- Reduced service downtime by promptly addressing and resolving wire connectivity problems.
- Collaborated with fellow technicians to complete complex wiring projects within tight deadlines.
- Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.
- Demonstrated versatility in skill set by successfully completing various types of wire installation projects, from residential to commercial properties.
- Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
- Increased efficiency by regularly inspecting and updating wire system blueprints as needed.
- Minimized disruptions for clients by effectively coordinating schedules and communicating project timelines in advance.
- Streamlined work processes by consistently organizing tools, equipment, and materials for easy access during projects.
- Installed new wiring systems, ensuring optimal functionality and adherence to safety standards.
- Contributed to a positive work environment through professional communication skills, active listening, and effective problem-solving abilities when faced with challenges or conflicts among team members.
- Supported team members with ongoing training initiatives, sharing knowledge on best practices for efficient operations within the field.
- Completed accurate documentation of completed tasks or repairs to facilitate smooth handoffs between shifts or teams.
- Read blueprints and schematics to correctly place equipment.
- Installed and configured new devices and system components.
- Worked closely with network administrators and server engineers to deliver quality service.
Cashier
Necos
01.2006 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Education
Ged / Phlebotomy Certification -
Mgccc
Jeff Davis Community College 01.2014
Skills
- Professionalism and ethics
- Documentation accuracy
- Patient registration
- Insurance verification
- Healthcare systems
- Cross-functional coordination
- Customer service
- Friendly and outgoing
- Multitasking and organization
- HIPAA compliance
- Money handling
- Patient check-in
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Flexible schedule
- Data entry
- Policy understanding
- Payment processing
- Information collection
- Records maintenance
- Patient identity verification
- Teamwork
- Time management
- Attention to detail
- Punctual and hardworking
- Calm and effective under pressure
- Multitasking
- Multitasking Abilities
- Excellent communication
- Registration and scheduling
- Caring and empathetic
- Organizational skills
- Documenting and recording information
- Insurance verifying
- Patient confidentiality and data security
- Patient documentation
- Documentation skills
- Outbound calling
Certification
Phlebotomy certification
Timeline
Access Representative
Memorial Hospital
05.2014 - 03.2017
Wire Technician
Bay Tech
01.2014 - 03.2016
Cashier
Necos
01.2006 - 01.2013
Ged / Phlebotomy Certification -
Mgccc