Jane Spencer
Indianapolis,IN
Summary
Hardworking and reliable office support specialist, photographer, and graphic designer with a strong ability and experience in customer service, office support knowledge, accounts payable, merchandising, communication, marketing, and manufacturing knowledge along with a skill for creative collaboration. Offering merchandising skills, photography and videography skills, drone piloting skills, strong communication skills, and marketing skills. Highly organized, energized, alert, passionate, proactive, and adaptable with a team-oriented mentality.
Overview
14
14
years of professional experience
Work History
Office Support Specialist
Cintas First Aid & Safety
Indianapolis, IN
11.2023 - Current
- Organized and maintained paper and electronic filing systems for records, correspondence, and other materials.
- Performed daily workplace inspections to identify potential hazards and corrective action plans.
- Coordinated the development of emergency response plans for hazardous materials incidents.
- Maintained records related to OSHA compliance such as accident reports, safety inspection logs.
- Prepared monthly safety performance reports for management review.
- Processed invoices and payments in accordance with company policies and procedures.
- Maintained accounts payable files and records in an organized manner.
- Answered incoming calls, took messages, and responded to inquiries within established guidelines.
- Ordered supplies as needed from vendors and tracked orders to ensure timely delivery.
- Processed invoices for payment with accuracy according to company policies.
- Assisted in preparing documents for meetings by gathering information from various sources.
- Performed data entry tasks into various databases accurately with attention to detail.
- Prepared agendas for meetings along with necessary supporting materials.
- Compiled statistical data using spreadsheet software applications like Excel.
- Was responsible for all fleet invoices, repair schedules and PMO/PMA's, file management for all fleet records, and tracking mileage.
- Mock Billing, getting pricing/adding items to customer numbers, assisting all sales reps with each customer need.
Real Estate Photographer
The Home Aesthetic
Carmel, IN
11.2022 - Current
- Luxury Real Estate photography, videography, and commercial drone experience.
- Completed and passed Part 107 of FAA sUAS full education to receive my certificate for commercial drone flight.
- Was responsible for own gear and traveling to each photoshoot promptly.
- Communicating with clients and team consistently.
- Set up camera control equipment, flashes, and tripods for shoots.
- Editing and delivering photos to clients each morning promptly.
- Collaborated successfully with various personalities and work styles.
- Utilized Adobe Lightroom, Bridge, and Photoshop for professional editing.
- Maintained various studio equipment.
- Saved and archived images and maintained master image library for future use.
- Edited captured video to tell concise, visually pleasing stories or relay video messages.
- Used Final Cut to professionally edit videos.
- Handled camera setups, angles and movement following cues.
- Drone Piloting: Followed FAA rules and regulations ensuring safety of flight at all times.
Content Creator /Customer Service Representative
Foamcraft, Inc. (Foamnasium + Comfort Option)
Greenfield, IN
07.2020 - 11.2022
- Curated content for social media platforms.
- Worked closely with marketing, advertising and management teams to plan ideal timing for campaigns.
- Proposed creative ideas to engage followers with different content types and formats.
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, posters, and other promotional materials.
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Cropped and edited in Adobe Lightroom for final images.
- Photographed special events.
- Worked with design team to align photography with project specifications.
- Set up camera control equipment, stands, and tripods if needed for shoots.
- Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
- Generated summaries on issues, refunds and replacements, sending detailed updates to customers.
- Retained high level of knowledge of company's products and services.
- Processed customer account changes with proprietary software.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Performed inspections during production to detect quality problems.
- Inspected finished products to verify conformance with customer requirements.
- Operated machines and performed production tasks to manufacture company products.
- Operated forklift and pallet jacks to unload materials, move loads to staging area or transport over short distances.
Photographer
Reis-Nichols Jewelers
Indianapolis, IN
11.2017 - 07.2020
- Performed photoshoots for social, cropped, edited, and designed photos to match our Reis-Nichols "look"
- Set up precise photographic measurements and control equipment.
- Improvised photographic methods and techniques.
- Photographed special events, including special vendor shows, parties and headshots.
- Collaborated successfully with variety of personalities and work styles.
- Utilized Lightbox to create the best images to match our website requirements.
- Collaborated with the merchandising and marketing departments to discuss new jewelry promotion opportunities, and was a part of the social media committee creating agendas and materials for each team meeting.
- Earned reputation for good teamwork, communication skills, and desire to always be a constant learner while also being quick and efficient.
- Learned appraisals and special orders to support office needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Monitored studio for adequate quantities of supplies.
Merchandising Assistant
Reis-Nichols Jewelers
Indianapolis, IN
07.2015 - 11.2017
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Put together, corrected and updated product assortment sheets.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stayed up to date on store promotions, payment policies and security practices.
- Used our POS register system to ring up customer purchases, process payments and issue receipts.
- Recommended optimal merchandise based on customer needs and desires.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Received inventory in and out of store, tagged, priced, cleaned, and prepared stock for the floor.
- Wrote up jobs for customers and in-house designs.
- Appraised all watches and custom jewelry designed by RN.
- Weighed, merchandised, and created diamond numbers and labels. Also took inventory of each diamond.
- Took online classes for gemology to help as a Gem Lab Assistant.
Cashier
Kohls Corp.
Carmel, IN
10.2012 - 06.2015
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Resolved issues regarding customer complaints and escalated worsening concern to the manager for remediation.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Learned roles of other departments to provide coverage and keep store operational.
Sales Associate
Marshalls
Carmel, IN
01.2010 - 02.2011
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Performed floor moves, stocked shelves, and kept sales areas organized and current.
Education
Associate of Arts - Graphic Design
International Business College
Indianapolis, iN12.2014
High School Diploma -
Zionsville Community High School
Zionsville, iN05.2013
Some College (No Degree) - Jewelry And Metalsmithing
Gemological Institute of America-New York
New York, NYSkills
- MS Office
- Inventory management
- Relationship development
- Supervision
- Organization
- Project organization
- Process improvement
- Communications
- Digital graphics
- Adobe Creative Suite (Photoshop, Illustrator, Bridge)
- Professional photo & video editing
- Graphic and Media Design
- Photography
- Videography
- Drone Piloting Certified
- Image archiving
- Social media
- Excellent workflow management
- Teamwork and Collaboration
- CRM and Office Management Software
Social Media Platforms
Instagram: @janelizspencer
Facebook: facebook.com/janeelizabethspencer
Timeline
Office Support Specialist
Cintas First Aid & Safety
11.2023 - Current
Real Estate Photographer
The Home Aesthetic
11.2022 - Current
Content Creator /Customer Service Representative
Foamcraft, Inc. (Foamnasium + Comfort Option)
07.2020 - 11.2022
Photographer
Reis-Nichols Jewelers
11.2017 - 07.2020
Merchandising Assistant
Reis-Nichols Jewelers
07.2015 - 11.2017
Cashier
Kohls Corp.
10.2012 - 06.2015
Sales Associate
Marshalls
01.2010 - 02.2011
Associate of Arts - Graphic Design
International Business College
High School Diploma -
Zionsville Community High School
Some College (No Degree) - Jewelry And Metalsmithing
Gemological Institute of America-New York
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