Jane Sperry
Columbus,OH
Summary
Personable and reliable, with strong skills in customer service and retail operations. Has in-depth knowledge of inventory management and cash handling, along with proficiency in using POS systems and maintaining store cleanliness. Committed to ensuring positive shop experience and driving customer satisfaction. Fosters positive and healthy working environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shopkeeper Apprentice
Jeni's Splendid Ice Creams LLC
Columbus, OH
09.2025 - Current
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Oversaw scheduling and staffing to align workforce with peak business hours.
- Hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Full Time Team Lead
Jeni's Splendid Ice Creams LLC
Columbus, OH
01.2025 - 09.2025
- Trained new employees on product knowledge and customer service techniques.
- Led team in daily operations, ensuring adherence to quality and safety standards.
- Implemented best practices for customer interaction, enhancing overall guest experience.
- Analyzed waffle data to identify trends, informing strategic decisions for expectations.
- Coached team members in techniques necessary to complete job tasks.
- Worked at multiple locations.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed shops and monitored shift changes.
Team Lead
Jeni's Splendid Ice Creams LLC
Columbus, OH
09.2023 - 01.2025
- Monitored employee performance, providing constructive feedback for continuous improvement.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Cash handling and checking for accuracy on drawer balances.
- Defined clear targets and objectives and communicated to other team members.
Ambassador
Jeni's Splendid Ice Creams LLC
Columbus, OH
04.2022 - 09.2023
- Engaged customers through product sampling and education on flavor profiles.
- Assisted in maintaining cleanliness and organization of service areas to enhance guest experience.
- Collaborated with team members to ensure efficient order fulfillment during peak hours.
- Handled cash transactions accurately while maintaining a balanced register at the end of shifts.
Education
High School Diploma -
Whetstone High School
Columbus, OHSkills
- Problem-solving
- Brand representation
- Staff supervision
- Employee scheduling
- Recruiting and hiring
- Verbal and written communication
- Health and safety regulations
- Relationship building and management
- Customer service
- Computer proficiency
Certification
-Ohio Person-in-Charge Certification
-State Food Safety Certification
Languages
English
Native or Bilingual
Timeline
Shopkeeper Apprentice
Jeni's Splendid Ice Creams LLC
09.2025 - Current
Full Time Team Lead
Jeni's Splendid Ice Creams LLC
01.2025 - 09.2025
Team Lead
Jeni's Splendid Ice Creams LLC
09.2023 - 01.2025
Ambassador
Jeni's Splendid Ice Creams LLC
04.2022 - 09.2023
High School Diploma -
Whetstone High School