Hi, I’m
Janée Stai
Warren,OR
Summary
Highly knowledgeable individual with a successful track record of designing tailored treatment plans for clients. Proven ability to educate clients on proper skincare routines and the benefits of aesthetic treatments. Experienced in analyzing skin type and condition to develop a comprehensive skincare plan for each individual. Committed to providing excellent customer service and building long-term relationships with clients. Exceptionally resourceful Esthetician with 27 years of experience in customer service in upscale spas and boutiques. Committed to maintaining the highest standards of service.
Overview
24
years of professional experience
Work History
The Dragontree Spa
Lead Esthetician / EST Manager
04.2010 - 12.2021
Job overview
- Sterilized equipment for patient treatments.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm and exceptional customer experience.
- Recommended and sold retail products for at-home use.
- Discussed procedures and treatment options with clients.
- Stocked treatment rooms with proper supplies.
- Carried out product inventory checks, charting and consultations.
- Conducted all EST trainings and events.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Hiring staff. Performance reviews. Staff scheduling.
- Handled busy schedules and stayed on top of key deadlines.
Sylvie Day Spa
Lead Esthetician
06.2004 - 01.2010
Job overview
- Fostered friendly, warm and exceptional customer experience.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Carried out product inventory checks, charting and consultations.
- Stocked treatment rooms with proper supplies.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Provided clients with knowledge of all cosmetic services being provided.
- Handled busy schedules and stayed on top of key deadlines.
- Notified supervisor of supply needs to maintain stock of necessary items.
Saks Fifth Avenue
Freelance Makeup Artist/Counter Sales Representative
03.1998 - 02.2004
Job overview
- Finalized sales by completing payments and required paperwork.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Managed rentals and returns processes for diverse customers.
- Documented orders in computer system with general conditions and special customer requirements.
- Welcomed customers and offered immediate assistance in line with business policies.
- Restocked, rotated and visually merchandised products for maximum sales.
- Answered telephone calls to offer information and promote business products.
- Analyzed clients skin and applied proper cosmetics with educational techniques.
Education
Cosmetology Careers Unlimited, Portland
Licsenced Esthetic Certificate from Esthetics/Facial Technology
07.1995
Skills
- Sales Expertise
- Employee Training
- Client Intakes
- Customer Consultations
- Customer Experience
- Social Perceptiveness
- Schedule Management
- Maintaining Clean Work Areas
- Maintain Clientele Relationships
Timeline
Lead Esthetician / EST Manager
The Dragontree Spa
04.2010 - 12.2021
Lead Esthetician
Sylvie Day Spa
06.2004 - 01.2010
Freelance Makeup Artist/Counter Sales Representative
Saks Fifth Avenue
03.1998 - 02.2004
Cosmetology Careers Unlimited
Licsenced Esthetic Certificate from Esthetics/Facial Technology
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