Summary
Overview
Work History
Education
Skills
Additional Information
Work Preference
Timeline
Generic

Jane Symmes

Registered Client Associate
Colchester,CT

Summary

Highly-motivated seasoned financial professional with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and devoted to giving the customer a positive and memorable experience

Overview

15
15
years of professional experience

Work History

Senior Registered Client Associate

RBC Wealth Management
Glastonbury, CT
01.2019 - Current
  • Provides comprehensive support to Financial Advisors in daily operations of the branch office.
  • Conducts new account opening procedures and maintained existing accounts according to company policies and regulations.
  • Developed marketing materials such as brochures, flyers, newsletters. to promote services offered by the firm.
  • Reviewe incoming mail and prepared appropriate responses or forwarding letters, documents per instructions from advisors, managers.
  • Perform administrative tasks such as filing documents, data entry, scanning records into electronic format.
  • Respond promptly to all customer inquiries via telephone or email in an efficient manner.
  • Manage multiple projects simultaneously while ensuring accuracy of work product.
  • Ensure timely completion of assigned tasks within specified deadlines.
  • Develope and deepened relationships with new and existing clients to advance progress and improve business.
  • Promote business to increase customer base and grow revenue.
  • Verifie ownership, transaction information and dividend distribution instructions to conform with governmental regulations.

Senior Client Associate

Wells Fargo Advisors
Glastonbury, CT
11.2018 - 01.2019
  • Provided exceptional customer service to clients and maintained positive relationships with them.
  • Worked closely with compliance team to ensure adherence to industry regulations.
  • Maintained up-to-date records in internal databases regarding client accounts.
  • Assisted in the onboarding process by gathering required documents from new clients.
  • Provided support during account openings and transfers between custodians or brokerage firms.
  • Responded promptly to inquiries from both existing and potential customers via phone or email.

Licensed Banker II

Wells Fargo
Rocky Hill, CT
03.2009 - 11.2018
  • Achieved and exceeded sales and service goals on consistent basis
  • Researched customer inquiries, resolved complaints, and provided appropriate solutions in a timely manner.
  • Ensured compliance with all applicable laws, regulations and policies related to banking operations.
  • Developed relationships with customers through regular follow-up communications regarding their accounts.
  • Analyzed customer needs based on financial goals and recommended suitable banking solutions accordingly.
  • Actively participated in weekly team meetings to discuss progress towards goals.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation..
  • Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
  • Developed and oversaw events to bring in customers and promote products.
  • Leveraged customer service and sales abilities to consistently meet performance goals.

Education

Marketing

Middlesex Community College - Middletown
Middletown, CT

Skills

  • Wealth Management
  • Customer Service
  • Sales and Marketing
  • Planning for Retirement
  • Financial Services
  • Banking
  • Loan Closing
  • Regulatory Compliance
  • Financial Institution Regulations
  • Prospect Calling
  • Creative Thinking
  • Financial Processes Understanding
  • Customer Financing
  • Client Retention
  • Best Practices
  • Branch Operations
  • Client Acquisition
  • Excellent Verbal Communication Skills
  • Staff Support
  • Relationship Cultivation

Additional Information

Licenses Held

FINRA Series 6 Investment Company Products/Variable Contracts Representative Examination

FINRA series 63 Uniform Securities Agent State Law Examination

FINRA series 7 General Securities Representative Examination

FINRA SIE Securities Industry Essentials Examination

CT Producer Life Insurance License

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Healthcare benefitsWork from home option401k matchPaid time off

Timeline

Senior Registered Client Associate

RBC Wealth Management
01.2019 - Current

Senior Client Associate

Wells Fargo Advisors
11.2018 - 01.2019

Licensed Banker II

Wells Fargo
03.2009 - 11.2018

Marketing

Middlesex Community College - Middletown

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Jane SymmesRegistered Client Associate