Jane Taylor
Langhorne,PA
Summary
Dynamic customer service professional with a proven track record at Christian HVAC, excelling in issue resolution and effective listening. Skilled in managing high-pressure situations, I foster customer loyalty through empathetic interactions and logical reasoning. Committed to enhancing client satisfaction and delivering exceptional support in fast-paced environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Christian HVAC
06.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Cashier/Personal Shopper
Weis Markets Inc
02.2022 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Food Service Worker
McCaffrey's
02.2018 - 05.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
No Degree - Speech Pathology
Catawba College
Salisbury, NCSkills
- Client Support
- Effective Listening
- Logical Reasoning Skills
- Information Input
- Customer Service Experience
- Issue Resolution
- Customer Support
- Effective Conflict Management
Timeline
Customer Service Representative
Christian HVAC
06.2023 - 09.2024
Customer Service Cashier/Personal Shopper
Weis Markets Inc
02.2022 - 06.2024
Food Service Worker
McCaffrey's
02.2018 - 05.2022
No Degree - Speech Pathology
Catawba College
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