Jane Tessier
Milford,NH
Summary
Passionate medical professional with a proven track record working individually and in a team enviroment. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Ready to become a player in making a positive impact to the ZOLL Medical Corporation's success.
Overview
33
33
years of professional experience
2
2
years of post-secondary education
Work History
Communications Specialist Lead
Covenant Health Systems
02.2008 - Current
- Responsible for hospital communications center. Intake critical messages for on-call physicians to ensure that physician receives calls and responds to callers and messages efficien
- Leverage electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
- Elevate customer experience by a proactive customer service approach, active listening, and positive attitude.
- Liaise with component vendors to properly operate and maintain telecommunications equipment.
- Responded to service requests during and after business hours.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Implemented training programs to improve knowledge and skills of new technicians.
- Manage communication strategy and ensure effective messaging across various channels.
- Maintain confidentiality practices with HIPAA compliance.
- Facilitate Trauma Team Activation and other emergency activation procedures. Maintain knowledge of policies, procedures, and protocols for optimal success of medical command center.
- Document and keep records of all emergency events per regulatory and accreditation compliance.
Patient Access Representative
Covenant Health Systems
07.2008 - 09.2022
- Promptly and efficiently arrived patients to Emergency Department to ensure orderly and high quality patient treatment and satisfaction.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and documented electronic medical records to record all communication
- Processed patient insurance and collected copays/deductibles.
- Worked internally with hospital departments to admit patients from emergency department to main hospital.
Clinical Medical Assistant
Solution Health
07.2005 - 11.2008
- Directed patients to exam rooms, fielded questions, reviewed medication and problem lists. Prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient spirometry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Certified Clinical Medical Assistant
New England Heart Institute. CMC
10.2002 - 02.2005
- Roomed patients and prepared patients for cardiology visit in order to support cardiologists in making time spent with patients during office visit most effective. Obtained client updates to patients detailed medical history, current symptoms and outlining questions the patients may have for physician.
- Educated patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient spirometry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Made calls to pharmacies to order or refill patient medications.
Sales and Event Coordinator
Summerfield Suites By WYNDHAM
07.2000 - 05.2002
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Built professional sales presentations to promote services to groups of potential customers.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Serviced existing accounts on regular basis to maximize revenue.
- Tracked market and industry trends, regulations and practices through trade shows and publications.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Proactively managed client correspondence and recorded tracking and communications.
- Prepared pricing agreements and contracts to close sales.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Meeting Planner
Preferred Travel Services
06.1997 - 06.2000
- Worked with corporate and pleasure clients to determine objectives.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed creative themes for events and created related activities to engage attendees.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Monitored and controlled event expenditures to meet budgets.
- Coordinated travel and accommodations for event attendees.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Oversaw event registration process by collecting and tracking attendee information.
Sales Coordinator
Marriott Corporation
Boston , MA
01.1992 - 06.1997
- Organized logistics, guest room blocks, menu selection, audio visual and attendee materials for each meeting.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created detailed contracts presented to client approval.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
No Degree - Health Sciences
NHTC - Community College
Nashua, NHAssociate of Arts - Hospitality Management
Quincy College
Quincy, MA 09.1987 - 06.1989
Skills
- Customer Communication
- Sales Reporting
- Proposal Development
- Cold-calling
- Strong enthusiasm
- Analytical Thinking
- Contract Preparation
- Data Entry
- Sales strategy development
- Report Generation
- Schedule Management
- Scheduling
- Lead Generation
- Exceptional leader
Timeline
Patient Access Representative
Covenant Health Systems
07.2008 - 09.2022
Communications Specialist Lead
Covenant Health Systems
02.2008 - Current
Clinical Medical Assistant
Solution Health
07.2005 - 11.2008
Certified Clinical Medical Assistant
New England Heart Institute. CMC
10.2002 - 02.2005
Sales and Event Coordinator
Summerfield Suites By WYNDHAM
07.2000 - 05.2002
Meeting Planner
Preferred Travel Services
06.1997 - 06.2000
Sales Coordinator
Marriott Corporation
01.1992 - 06.1997
Associate of Arts - Hospitality Management
Quincy College
09.1987 - 06.1989
No Degree - Health Sciences
NHTC - Community College
Similar Profiles
Jamie KingJamie King
Cardiac Monitor Technician at Covenant Health SystemsCardiac Monitor Technician at Covenant Health Systems
Monique GarrettMonique Garrett
Operations Manager at Covenant Health SystemsOperations Manager at Covenant Health Systems
Taylor GrubbTaylor Grubb
Imaging Tech Aide at Covenant Health SystemsImaging Tech Aide at Covenant Health Systems