Jane Thomas
Summary
Dynamic leader with proven expertise in customer service and problem-solving, honed as Store Manager at Calico/Everfast Inc. Excelled in team leadership and store merchandising, significantly enhancing customer satisfaction. Skilled in recruiting and mentoring, with a knack for fostering strong vendor relationships and driving positive change. Achievements include boosting staff performance and optimizing operational efficiency.
Overview
33
33
years of professional experience
Work History
Store Manager
Calico/ Everfast Inc.
01.2003 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
Retail Sales Manager
The Bombay Company
04.2001 - 01.2003
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Restaurant Manager
The Blackeyed Pea
01.1992 - 09.1994
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
Bachelor of Arts - English Literature
Pace University
Pleasantville, NYHigh School Diploma -
White Plains High School
White Plains, NYSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Store merchandising
- Recruiting and hiring
Timeline
Store Manager
Calico/ Everfast Inc.
01.2003 - Current
Retail Sales Manager
The Bombay Company
04.2001 - 01.2003
Restaurant Manager
The Blackeyed Pea
01.1992 - 09.1994
Bachelor of Arts - English Literature
Pace University
High School Diploma -
White Plains High School
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