Jane Todd

Work History

Customer Service Associate/Receptionist

05.2021 - Current

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Resolved customer problems and complaints.
Sorted, received and distributed mail correspondence between departments and personnel.

Air Force Reserves

05.2021 - Current

Kept fitness areas, machines and spaces clean and orderly for customers.
Taught members proper use of workout and fitness equipment.
Adapted classes to meet expectations and interests of members, resulting in improved participation.
Supported program development by adding new and exciting classes to facility schedules.
Handled phone calls and delivered messages to appropriate staff members.
Worked independently and as member of cohesive team to support individual needs.
Remained current with training and sought new training opportunities to further personal growth.

AldI

11.2020 - 03.2021

Reviewed weekly sales ads and monitored price changes.
Performed cash, card and check transactions to complete customer purchases.
Lifted up Multiple store Items and used forklift to move heavier loads.
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Greeted customers and directed to requested products.
Answered customer questions and provided detailed product information.

Walmart

05.2019 - 11.2020

Read and interpreted all blueprints and schematics for multiple projects.
Worked in team environment to maintain high levels of productivity.
Maintained team safety by controlling traffic around and within site.
Assisted Co-workers with carrying out tasks by transporting supplies, operating equipment and completing basic support tasks.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Picked quality and accurate items for multiple daily customer orders.

Arby's

08.2017 - 05.2018

Used POS system to enter orders, process payments and issue receipts.
Maintained current knowledge of store promotions and highlighted sales to customers.
Performed cash, card and check transactions to complete customer purchases.
Worked closely with shift manager to solve problems and handle customer concerns.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Greeted customers promptly and took orders to keep flow of traffic moving.

McDonald's

06.2016 - 04.2017

Operated cash register for cash and credit card transactions with excellent accuracy levels.
Restocked and organized merchandise in front lanes.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.