Jane Tischendorf
Marshfield,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
39
39
years of professional experience
Work History
Customer Service Representative
Marshfield Clinic-Security Health Plan
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Marshfield Clinic-Outreach Labortory
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Phlebotomist
Marshfield Clinic
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
Medical Claims Processor
Marshfield Clinic
04.1985 - Current
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Identified and reported potential fraud or abuse related to claims to protect system's integrity.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Paid or denied medical claims based upon established claims processing criteria.
Education
Phelbotomy
Midstate Techinical School
Marshfield, WIHigh School Diploma -
Marshfield High School
Marshfield, WI05.1980
Skills
- Scheduling
- Call Management
- Information Security
- Appointment Scheduling
- Account Updating
- Active Listening
- Prioritization
- Customer Relations
- Professional Telephone Demeanor
- Product Education
- Problem-Solving Abilities
- Medical Terminology Knowledge
- Problem Resolution
- Multi-Line Phone Talent
- Customer Service
- Benefits Guidelines
- Thorough Claims Reviews
Timeline
Medical Claims Processor
Marshfield Clinic
04.1985 - Current
Phelbotomy
Midstate Techinical School
High School Diploma -
Marshfield High School
Customer Service Representative
Marshfield Clinic-Security Health Plan
Customer Service Representative
Marshfield Clinic-Outreach Labortory
Phlebotomist
Marshfield Clinic
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