Pharmacy Operations Manager with 8+ experience at Walgreens, recognized for enhancing workflow processes patient care. A National Board Certified Technician skilled in medication management, team leadership, committed to resolving patient concerns and ensuring safety standards. Proven ability to improve productivity while delivering exceptional service
-Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction
-Handled scheduling
-Assisted in medication inventory ordering and management
-Collaborated with store manager to maintain daily operations
-Addressed patient complaints or concerns to resolve any issues
-Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards
-Communicated with prescribers to verify medication dosages and refill authorizations, as well as taking verbal prescriptions over the phone
-Stocked, labeled, and inventoried medication to keep accurate records
-Processed and administered vaccinations
-Resolved third-party billing
-Processed salvage waste
-Supported the development of technician trainees
-Provided excellent patient care
-Answered phone calls and patient questions/concerns
-Quickly and accurately typed prescriptions
-Accurately calculated dosages
-Prepared medications including counting tablets and measuring liquids
-Basic inventory management (vials, caps, bags)
-Assisted in maintaining a clean, and organized work environment in compliance with safety regulations
-Provided excellent customer service
-Processed transactions/operating cash registers
-Maintained a clean and organized work space
-Assisted with photo lab, helping customers process orders as well as assembly
-Assisted with weekly scan outs and inventory management
-Excellent typing skills
-Exceptional patient care
-National board certified technician
-CPR certified
-Certified to immunize
-Nominated from store manager as Champion of being committed to more joyful lives