Jane Wambui
Savannah,GA
Summary
Dynamic Front Desk Agent with proven expertise at Marriott Savannah Riverfront, excelling in customer service and problem-solving. Enhanced guest satisfaction through efficient check-in processes and effective communication about hotel services. Skilled in cash handling and maintaining accurate booking records, contributing to a seamless guest experience.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Marriott Savannah Riverfront
09.2024 - Current
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival experience.
- Assisted guests with inquiries, providing information on hotel services and local attractions.
- Handled phone reservations and maintained accurate booking records using property management system.
- Coordinated with housekeeping to ensure room readiness for arriving guests.
Education
Hospitality Administration And Management
Amboseli Institute of Hospitality Management
Kenya10-2019
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Timeline
Front Desk Agent
Marriott Savannah Riverfront
09.2024 - Current
Hospitality Administration And Management
Amboseli Institute of Hospitality Management
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