Overview
Work History
Education
Skills
Timeline
Generic

Jane Wendt

North Palm Beach,FL

Overview

44
44
years of professional experience

Work History

Front Desk Agent

First Service Residental
02.2022 - 10.2024
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Table Games Manager

Harrahs Casino Hotel
03.1981 - 04.2008
  • Managed shift changes, coordinating staff assignments and ensuring seamless transitions for guests.
  • Implemented effective staff training programs, resulting in highly skilled and knowledgeable employees.
  • Resolved customer disputes quickly and professionally, maintaining high standards of guest service.
  • Utilized comprehensive knowledge of gaming regulations to ensure all activities adhered to legal requirements.
  • Regularly reviewed game performance data to identify areas for improvement or optimization.

Education

Bachelor of Arts - Liberal Arts

Upsala College
East Orange, NJ
05-1965

Skills

  • Customer Service
  • Problem-solving skills
  • Hospitality services
  • Oral and written communications
  • Guest Relations
  • Front Desk Management
  • Lobby oversight
  • Problem-Solving
  • Phone and Email Etiquette

Timeline

Front Desk Agent

First Service Residental
02.2022 - 10.2024

Table Games Manager

Harrahs Casino Hotel
03.1981 - 04.2008

Bachelor of Arts - Liberal Arts

Upsala College
Jane Wendt