Jane Wendt
North Palm Beach,FL
Overview
44
44
years of professional experience
Work History
Front Desk Agent
First Service Residental
02.2022 - 10.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Maintained clean and organized front desk areas to uphold polished company image.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Table Games Manager
Harrahs Casino Hotel
03.1981 - 04.2008
- Managed shift changes, coordinating staff assignments and ensuring seamless transitions for guests.
- Implemented effective staff training programs, resulting in highly skilled and knowledgeable employees.
- Resolved customer disputes quickly and professionally, maintaining high standards of guest service.
- Utilized comprehensive knowledge of gaming regulations to ensure all activities adhered to legal requirements.
- Regularly reviewed game performance data to identify areas for improvement or optimization.
Education
Bachelor of Arts - Liberal Arts
Upsala College
East Orange, NJ05-1965
Skills
- Customer Service
- Problem-solving skills
- Hospitality services
- Oral and written communications
- Guest Relations
- Front Desk Management
- Lobby oversight
- Problem-Solving
- Phone and Email Etiquette
Timeline
Front Desk Agent
First Service Residental
02.2022 - 10.2024
Table Games Manager
Harrahs Casino Hotel
03.1981 - 04.2008
Bachelor of Arts - Liberal Arts
Upsala College