Summary
Overview
Work History
Education
Skills
Founder and Artistic Director, Aldersgate Players community theatre 1985-1990
Timeline
Generic

JANE WICKEY

Hempstead,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Director, Education

Northwell Health
08.2010 - 04.2023
  • Designed and managed Northwell's first standardized patient (SP) program for the purpose of providing clinical and communication skills practice and/or assessment of medical students, nursing students, physician assistant students, chiefs, residents, executive leadership and all manner of clinical and non-clinical employees within Northwell, The Donald and Barbara Zucker School of Medicine at Hofstra and the Hofstra/Northwell School of Nursing and Physician Assistant Studies
  • Designed the training process by which SPs learn case materials and assessment tools in order to accurately evaluate students in both summative and formative assessments
  • Collaborated with all levels of medical professionals and senior leadership to develop case material that met the needs of their curriculum
  • Collaborated with faculty regarding the physicality, psychology, personal affect, 'emotional investment' etc., necessary for the SPs to deliver an accurate portrayal
  • Interviewed/hired all SP candidates
  • Coached SPs in all aspects of 'patient' portrayal
  • Met with stakeholders to review outcomes and make necessary adjustments
  • Vetted the technology vendor who provided the system used to house video and assessment data
  • Directed, developed and evaluated a team of seven full time staff and 60+ per diem SPs
  • Developed policies and procedures for all aspects of the department in conjunction with the goals and objectives of Northwell and CLI and as approved by CLI senior leadership
  • Provided departmental updates at senior leadership meetings
  • Managed Kronos Payroll for all direct reports (60+)
  • Represented Northwell/Clinical Skills Center at national conferences of the Association of Standardized Patient Educators (ASPE).

Manager, Service Excellence Program

Northwell Health
04.2008 - 08.2010
  • Prepared all Northwell patient satisfaction reports and other ad hoc requests from various Northwell facilities using the Press Ganey database
  • Analyzed data for various Northwell facilities, as required
  • Liaison between Press Ganey representative and Northwell facilities.

Program Coordinator

Northwell Health
05.2007 - 04.2008
  • Created a service excellence program for CFAM in conjunction with executive and program leadership
  • Coordinated and tracked service excellence standards, managed complaints and service recovery policies and procedures.

Executive Assistant to Chief Human Resource Officer

Northwell Health
09.2004 - 05.2007
  • Identified and problem-solved interdepartmental issues on behalf of Chief Human Resource Officer
  • Coordinated and maintained high-level, high-volume appointment scheduling for two senior leaders
  • Supervised five executive assistants and receptionists
  • Composed correspondence on behalf of senior leadership
  • Maintained confidential documents
  • Arranged high-level meetings and provided support with minutes
  • Designed original North Shore-LIJ 'President's Award.'

Education

Certificate of Completion - Training and Using Standardized Patients for Teaching and Assessment

Southern Illinois University School of Medicine
01.2011

Briarcliff Secretarial School
01.1974

Westbury High School
01.1973

Skills

  • Program Management
  • Staff Development
  • Performance Evaluations
  • Administrative Staff Coordination
  • Decision-Making
  • Organizational Skills
  • Policy Implementation
  • Microsoft Word - Excel - Outlook
  • Kronos Payroll Application

Founder and Artistic Director, Aldersgate Players community theatre 1985-1990

Directed numerous productions, secured funding, managed budget, designed promotional materials and arranged for publicity with local publications.

Timeline

Director, Education

Northwell Health
08.2010 - 04.2023

Manager, Service Excellence Program

Northwell Health
04.2008 - 08.2010

Program Coordinator

Northwell Health
05.2007 - 04.2008

Executive Assistant to Chief Human Resource Officer

Northwell Health
09.2004 - 05.2007

Certificate of Completion - Training and Using Standardized Patients for Teaching and Assessment

Southern Illinois University School of Medicine

Briarcliff Secretarial School

Westbury High School
JANE WICKEY