Jane Williams

Working under general supervision responsible for initiating the credentialing process of practitioners application through CAQH Proview.This includes initial review of the application, data entry into the credentialing database, primary source verifications, verbal and written follow up with the practitioner and final review of the application

• Utilized active listening skills to identify customer needs and provide appropriate solutions for Providers claims and billing
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Responded proactively and positively to rapid change.
• Collaborated with other departments to develop ways to increase customer satisfaction.
• Investigated and resolved customer inquiries and complaints quickly.
• Increased efficiency and team productivity by promoting operational best practices.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Cross-trained and provided backup support for organizational leadership.