Jane Wilson
Florence,AL
Summary
Accomplished Program Supervisor with a proven track record at the State of Alabama Department of Human Resources, excelling in staff development and strategic planning. Demonstrated success in enhancing team productivity and program performance through innovative leadership and strong community partnerships. Skilled in hiring, training, and fostering a collaborative work environment, significantly improving operational efficiency.
Overview
18
18
years of professional experience
Work History
Program Supervisor
State of Alabama Department of Human Resources
08.2011 - 06.2023
- Provided ongoing direction and leadership for program operations.
- Assisted with community resources for healthcare and mental health.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Mentored junior staff members, providing guidance on best practices while nurturing their professional growth trajectories over time.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Developed strong relationships with community partners to secure resources and support for various programs.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
Child Support Supervisor
State of Alabama Department of Human Resources
09.2005 - 08.2011
- Optimized staffing schedules to ensure adequate coverage during peak periods without sacrificing employee work-life balance.
- Reviewed customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Director.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Facilitated regular meetings to discuss ongoing challenges, share successes, and foster teamwork among staff members.
- Coached employees through day-to-day work and complex problems.
Education
Bachelor of Science - Social Work
University of North Alabama
Florence, AL05-1982
Skills
- Staff Training
- Staff Development
- Document Management
- Strategic Planning
- Staff training experience
- Hiring and recruitment knowledge
- Standard Operating Procedures
Timeline
Program Supervisor
State of Alabama Department of Human Resources
08.2011 - 06.2023
Child Support Supervisor
State of Alabama Department of Human Resources
09.2005 - 08.2011
Bachelor of Science - Social Work
University of North Alabama
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