Jane Yates
Keswick,VA
Summary
Adept at navigating healthcare systems and ensuring HIPAA compliance, I excelled at Sentara Martha Jefferson Hospital by providing unparalleled customer service and efficiently managing patient registration. Demonstrating a unique blend of problem-solving abilities and multitasking skills, I enhanced patient satisfaction and streamlined the check-in process, significantly contributing to quality assurance in a high-pressure environment.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Sentara Martha Jefferson Hospital
01.2003 - 11.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
No - Computer
Piedmont
Charlottesville, VASkills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Patient check-in
- Phone and Email Etiquette
- Healthcare systems navigation
- Problem-Solving
- Money Handling
- Quality Assurance
- Payment Processing
- Information Collection
- Medical Billing
Timeline
Patient Access Representative
Sentara Martha Jefferson Hospital
01.2003 - 11.2021
No - Computer
Piedmont