Jane Youngerman
clinton,MD
Summary
Proven professional with extensive experience in transportation and data management, notably at Middledorf Bus Company. Excelled in safe driving practices and effective communication, enhancing passenger safety and operational efficiency. Achieved a significant reduction in incident reports through meticulous adherence to DOT regulations and proactive student supervision. Demonstrates a dependable and reliable work ethic, committed to maintaining high safety standards.
Overview
33
33
years of professional experience
Work History
School Bus Driver
Middledorf Bus Company
05.2022 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
Telephone Operator
Medstar Southern Maryland Hospital
08.1999 - 10.2024
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Bus Driver
Miles Away Charter
01.2016 - 01.2023
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
Shuttle Bus Driver
Branchwood Towers
08.2015 - 09.2019
- Adhered to local traffic regulations while operating shuttle buses in various weather conditions for maximum safety.
- Increased safety awareness with thorough pre-trip inspections and routine maintenance checks.
- Facilitated prompt pick-ups and drop-offs by accurately planning routes based on passenger requirements or event schedules.
- Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Managed accurate records of mileage, fuel consumption, and vehicle repairs, optimizing fleet efficiency.
Data Entry Specialist
Association Growth Enterprises
07.1991 - 01.2003
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
- Updated and maintained customer information, documents and records.
- Checked for accuracy by verifying data and records.
Education
High School Diploma -
Crossland High School
Temple Hills, MD06-1986
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Commercial driving
- Incident reporting
- Drug and alcohol testing
- DOT regulations
- Weather condition driving
- Vehicle inspections
- Transporting students
- Pre-trip inspections
- Route navigation
- Route logs
- Bus evacuation drills
- Post-trip inspections
- Student supervision
Languages
English
Elementary
Timeline
School Bus Driver
Middledorf Bus Company
05.2022 - Current
Bus Driver
Miles Away Charter
01.2016 - 01.2023
Shuttle Bus Driver
Branchwood Towers
08.2015 - 09.2019
Telephone Operator
Medstar Southern Maryland Hospital
08.1999 - 10.2024
Data Entry Specialist
Association Growth Enterprises
07.1991 - 01.2003
High School Diploma -
Crossland High School
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