Jane Zulu
Dallas,Texas
Summary
Analytical and results-oriented professional with a robust background in Management Information Systems and Business Analytics. Proficient in conveying complex data insights to stakeholders and optimizing business performance through data-driven decision-making. Proven ability to improve processes and drive business outcomes through innovative solutions and cross-functional collaboration. Experienced in business processes, analysis, and automation, contributing to continuous improvement and strategic goal achievement.
Overview
2
2
years of professional experience
Work History
TECHNICAL SPECIALIST
HUBSPOT INC.
07.2022 - 07.2023
- Managed customer accounts and documented interactions using HubSpot CRM, enhancing customer experience and satisfaction.
- Analyzed customer feedback to identify trends and develop solutions, increasing issue resolution efficiency by 30%.
- Collaborated with cross-functional teams to implement CRM automation workflows, improving response times and customer service metrics by 25%.
- Created detailed reports and dashboards using Microsoft Power BI to monitor customer service performance and identify areas for improvement.
- Trained new team members on CRM best practices, data analysis techniques, and cybersecurity protocols ensuring consistent service quality.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Developed business process documentation and contributed to continuous improvement initiatives.
ACCOUNT EXECUTIVE
PYRO ATL-FOCUS SOUTH
05.2021 - 07.2021
- Conducted sales analysis to identify high-potential leads, achieving a 35% conversion rate.
- Developed and maintained customer relationships, contributing to increased customer retention and repeat business.
- Led team initiatives to optimize sales processes and business administration, resulting in a 20% increase in overall sales performance.
- Utilized data-driven approaches to identify sales opportunities and improve customer engagement.
- Coordinated with marketing teams to develop targeted campaigns based on sales data analysis, resulting in a 15% increase in lead generation.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Supported technology integration efforts to enhance the effectiveness of sales strategies and solutions.
Education
Master of Science - Business Analytics
UNIVERSITY OF DALLAS, SATISH AND YASMIN GUPTA COLLEGE OF BUSINESS
IRVING, TEXAS05.2025
Bachelor of Science - MANAGEMENT INFORMATION SYSTEMS
UNIVERSITY OF ARIZONA, ELLER COLLEGE OF MANAGEMENT
TUCSON, ARIZONA05.2022
Skills
- Data Visualization and Presentations
- Data Analysis
- Python Programming
- Excel Functions
- SQL
- Data Cleaning
- Analytical Problem Solving
- Statistical Analysis
- Tableau
- Database Management
- Project Management
- Reporting Tools
- Business Processes
- Cybersecurity
- Business Administration
- Automation
- Microsoft Power BI
- Strategic Goals
- Technology Solutions
- Team Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
TECHNICAL SPECIALIST
HUBSPOT INC.
07.2022 - 07.2023
ACCOUNT EXECUTIVE
PYRO ATL-FOCUS SOUTH
05.2021 - 07.2021
Master of Science - Business Analytics
UNIVERSITY OF DALLAS, SATISH AND YASMIN GUPTA COLLEGE OF BUSINESS
Bachelor of Science - MANAGEMENT INFORMATION SYSTEMS
UNIVERSITY OF ARIZONA, ELLER COLLEGE OF MANAGEMENT