Summary
Work History
Education
Skills
Timeline
Generic

Janea Bushnell

Kansas City,MO

Summary

Customer service and team leadership professional with over a decade of experience supporting guests, clients, and teams in high‑responsibility environments. Demonstrated ability to maintain calm, structured settings, communicate clearly, and manage diverse needs with professionalism. Brings a strong commitment to safety, teamwork, and exceptional service aligned with airline standards.

Work History

Long-Term Substitute Teacher

Tomorrow’s Promise Today
  • Delivered classroom instruction using established lesson plans across multiple subjects
  • Maintained structured, safe, and supportive learning environments
  • Adapted quickly to diverse learning needs and changing situations

Group Lead

URBN KC
  • Led associates to maintain a positive, efficient, and safety-focused work environment
  • Monitored workflow, productivity, and quality while ensuring SOP compliance
  • Collaborated with management to resolve operational issues
  • Maintained physical stamina in fast-paced settings, including lifting up to 50 lbs

Customer Service Representative

OptumRx
  • Delivered high-quality customer support via inbound and outbound calls regarding prescriptions, payments, and benefits
  • Resolved complex concerns while maintaining empathy, professionalism, and confidentiality
  • Supported healthcare providers with eligibility, billing, and authorization inquiries
  • Achieved first-call resolution by navigating multiple systems and documenting interactions accurately

Education

High School Diploma -

Olathe East High School
Olathe, KS
01-2015

Skills

  • Customer Service Excellence
  • Conflict Resolution
  • Safety Awareness
  • Clear Communication
  • Team Collaboration
  • Leadership

Timeline

Long-Term Substitute Teacher

Tomorrow’s Promise Today

Group Lead

URBN KC

Customer Service Representative

OptumRx

High School Diploma -

Olathe East High School

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