Janea Charles, MBA, LCSW
Katy,Tx
Summary
Experienced healthcare professional with an MBA seeking a quality improvement role to leverage expertise and drive process improvements. Committed to enhancing quality outcomes through the application of healthcare experience and business acumen. Adept at analyzing data, identifying areas for improvement, and implementing effective strategies to optimize performance. Passionate about making a positive impact in the healthcare industry by ensuring the delivery of high-quality care and patient satisfaction.
Overview
2025
2025
years of professional experience
Work History
High Reliability Organization Ambassador
Harris Health System
- Current
- Trained leadership and staff on concepts aimed at achieving safety, quality, and efficiency goals within a complex, high-risk healthcare environment with fewer than expected accidents or harmful events
- Pillars addressed were Leadership Commitment, A Culture of Safety, and Process Improvement
- Presented and educated up to 100 leaders and staff on improving their sensitivity to operations, increase their preoccupation with failure, reduce their reluctance to simplify, improving commitment to resilience, as well as empowering staff to lead continuous process improvements
- Results: Currently hold a 4.8 rating from over 2,900 responses whether they believed this training can be applied to their workplace
Adjunct Professor
University of Houston
08.2022 - Current
- Educate graduate-level courses on DSM-5 and Healthcare and Social Work
- Manage classroom of up to 27 students
- Developed interactive lesson plans, utilized multimedia (Zoom, PowerPoint, Youtube, etc.) for enhanced learning experiences and aided in their requirements for graduation
- Results: Received over 25 positive student reviews from students regarding my class
Medical Care Manager
Harris Health Systems
01.2014 - Current
- Supervised onboarding and training of approximately 20 social workers and MSW interns
- Collaborated in program improvement for geriatric specialty clinic processes
- Member of Workque Committee focusing on workflow process enhancements for patient health outcomes
- Managed care for 100 patients monthly, addressing socioeconomic needs and providing counseling and coordinated care
- Facilitated interdisciplinary team collaboration to meet psychosocial needs and improve healthcare satisfaction
- Results: Co-authored departmental guidelines for Harris Health Geriatric Clinics
Human Resources Coordinator (MBA Intern)
03.2023 - 05.2023
- Managed recruitment efforts, conducted interviews, and facilitated onboarding and retention strategies
- Coordinated interview scheduling and administered assessments to evaluate candidates
- Supported benefits administration and managed healthcare enrollment processes
- Results: Aided in the hiring of 3 new full-time staff who have remained employed since 2023
Education
Master of Business Administration -
Southern University A&M College
Baton Rouge, LA01.2023
Master of Social Work -
Louisiana State University
Baton Rouge, LA01.2011
Skills
- Lean Six Sigma Green Belt
- Process Improvement
- AWS Cloud Practitioner
- Complex Care Coordination
- Clinical Case Manager
- Human Resources
- Problem Solving
- Healthcare leadership
- Problem-Solving
- Customer Service
- Public Speaking
- Decision-Making
- Community Relations
- Team Development
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Human Resources Coordinator (MBA Intern)
03.2023 - 05.2023
Adjunct Professor
University of Houston
08.2022 - Current
Medical Care Manager
Harris Health Systems
01.2014 - Current
Master of Social Work -
Louisiana State University
High Reliability Organization Ambassador
Harris Health System
- Current
Master of Business Administration -
Southern University A&M College