Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Janea Hall

Janea Hall

Spring,TX
It is never too late to be what you might have been.
George Eliot

Summary

Knowledgeable and dedicated customer service professional with extensive experience Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Party City
Las Vegas, NV
05.2022 - 02.2023
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Kept accurate records to document customer service actions and discussions.
  • Collaborated with marketing department to launch and manage 5 promotional activities and campaigns.
  • Took ownership of customer issues and followed problems through to resolution.

Customer Service Specialist

Wayfair Inc
Houston, TX
09.2020 - 08.2022
  • Developed 12 customer service policies and procedures to meet and exceed industry service standards.
  • Developed customer service improvement initiatives to decrease customer wait times by 24hrs.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Front Desk Supervisor

I Am Unique Salon LLC
Seattle, WA
09.2018 - 08.2020
  • Organized, maintained, and updated information in computer databases increasing client retention by 23% within 3 months.
  • Handled payments and processed credit card transactions and invoices.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Consistently maintained presence at desk area and productivity of client flow for each stylist.
  • Created lasting relationships with guests that built loyalty and drove sales revenue.
  • Trained 15 new staff members on correct procedures, compliance requirements, and performance strategies

Education

BBA - Customer Service Management

University of Phoenix, Tempe, AZ
12.2024

Skills

  • Persuasive Speaking Skills
  • Empathy of clients needs
  • Solution based oriented problem solving
  • Procedure and Policy Adherence
  • Cultural Awareness
  • Feedback driven
  • Customer Reassurance
  • Self-control
  • Respect
  • Patience
  • Effective Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Manager - Party City
05.2022 - 02.2023
Customer Service Specialist - Wayfair Inc
09.2020 - 08.2022
Front Desk Supervisor - I Am Unique Salon LLC
09.2018 - 08.2020
University of Phoenix - BBA, Customer Service Management

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Janea Hall