Janea Holt
Dickson,TN
Summary
Dynamic and results-driven professional with extensive experience in customer service and team collaboration at NHC Dickson. Proven ability to enhance partner relations and maintain cleanliness standards while training new employees. Adept at inventory management and thriving in fast-paced environments, consistently exceeding performance goals and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
FNS Partner
NHC Dickson
11.2024 - Current
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Developed and implemented strategies to enhance partner relations.
- Kept tray line check and accurate
- Made sure everyone had everything to eat and drink
- Kept everything stocked and neat and date were checked
Host
Applebee's Grill + Bar
Dickson, TN
09.2023 - 12.2023
- Greeted and seated guests promptly to ensure a welcoming atmosphere.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Provided menu information and answered guest inquiries to enhance dining experience.
- Collaborated with servers and kitchen staff to maintain smooth service flow.
- Assisted in training new hosts on procedures and customer service best practices.
- Resolved guest concerns swiftly, maintaining positive relationships and feedback.
- Supported management in organizing special events, enhancing overall restaurant operations.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Team Member
KFC
Dickson, TN
09.2020 - 12.2020
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Monitored and verified merchandise for proper prices and labels.
- Assisted in inventory management to prevent stock shortages and overages.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Trained new team members by relaying information on company procedures and safety requirements.
Team Member
Dunkin' Donuts
Dickson, TN
07.2020 - 10.2020
- Prepared and served beverages and food items according to established recipes and standards.
- Maintained cleanliness of work area, ensuring compliance with health and safety regulations.
- Engaged with customers to provide exceptional service and resolve inquiries promptly.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Demonstrated adaptability by handling various roles within fast-paced environment as needed.
- Trained new employees on operational procedures and customer service expectations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Crew Team Member
McDonald’s
Dickson, TN
04.2019 - 04.2019
- Delivered exceptional customer service in fast-paced environment, fostering customer loyalty.
- Managed operation of kitchen equipment while adhering to safety protocols.
- Ensured cleanliness and organization of workstations to comply with health and safety regulations.
- Facilitated collaboration with team members to ensure accurate food preparation and service during peak hours.
- Guided training sessions for new crew members on operational procedures and customer service techniques.
- Adjusted menu offerings and promotions to optimize customer engagement and drive sales opportunities.
- Collaborated effectively with team members and embraced feedback from management.
- Delivered exceptional customer service by warmly greeting customers and consistently exceeding quality expectations.
Education
High School Diploma -
Dickson County Highschool
Dickson, TNSkills
- Customer service
- Team collaboration
- Inventory management
- Time management
- Partner relations
- Training new employees
- Menu knowledge
- Cleanliness standards
- Fast-paced adaptability
Timeline
FNS Partner
NHC Dickson
11.2024 - Current
Host
Applebee's Grill + Bar
09.2023 - 12.2023
Team Member
KFC
09.2020 - 12.2020
Team Member
Dunkin' Donuts
07.2020 - 10.2020
Crew Team Member
McDonald’s
04.2019 - 04.2019
High School Diploma -
Dickson County Highschool