Janea J Celestial
Escondido
Summary
A forward-thinking, highly motivated, and result-oriented individual with a long-standing background in the semiconductor industry, and with a track record of being a significant contributor to the success of a team. Have been effective and collaborative in dealing and working with multicultural individuals, teams, and organizations leveraging results with high quality, proficiency, and integrity. Core competencies in customer service, account and sales management, expertise in B2B integration and onboarding business processes, material management, forecast and revenue analysis, project management, and tedious tasks that involve pricing, quotations, and purchase order monitoring. My success is attributed to my self-drive for excellence through discipline, attention to detail, work ethic, positive attitude, being a team player, and a deep sense of professionalism.
Overview
28
28
years of professional experience
Work History
Sr. Account Manager
ASE US, INC
11.2017 - Current
- Developed long-lasting customer relationships by providing exceptional customer service and support in the overall Sales Operations and Account Management activities such as the Quarterly Pricing, NPI quotations, Onboarding Business Processes, B2B Integration, Materials Management including Material Visibility and Inventory Status, and Forecast and Revenue analysis on assigned accounts.
- Established the weekly New Product Introduction (NPI) Alignment Process and acts as a liaison between the factories and the customers, helping solve issues such as schedule delays, material shortages, and shipment commit dates through proper escalation, execution and effective reporting mechanism.
- Enhanced and streamlined communication and business processes to comply with customer high-volume production purchase orders and invoicing procedures that meet the B2B system and SOX requirements
- Attained successful results in the customer onboarding business processes with major ones such as the B2B and the MRP system set up to comply with customer’s Material Management Guidelines for substrates, lead frames, and components to ensure supportability of the demand.
- Consistently receive commendations from Procurement, Sourcing, and Master Data Analysts as Best-in-Class for excellent support on the most tedious business processes such as the quarterly pricing, excess and obsolete, and other materials liability reconciliation
Account Manager
JCET
05.2014 - 11.2017
- Supported the Sales Team and provided top management with the weekly and monthly forecast volume and revenue analysis
- Responsible for providing the monthly forecast commit slide deck for review with the customer
- This includes the capacity commits for each manufacturing step, along with the analysis of the gaps and the plans to address the challenges
- Initiated an enhanced process to address the problematic aged invoices, and successfully brought it to current after tedious tracing and follow-ups with the requestors from the customer side
- Established a reconciliation mechanism for monitoring financial variances including the monthly final test processes and activities under manual billing not covered by the B2B system, the quarterly NRE costs spending that pertain to designs and tooling for new product readiness, and the quarterly substrate pass-thru-pricing
- Recovered over $600K of excess and obsolete materials liability
- Responsible for the quarterly pricing update based on the annual price negotiation and gained SAP expertise in alignment with the price system upload and the validation process
- Key contact for Procurement, Sourcing, and Engineering Quotations
- Achieved 3 recognition awards for contributions to the team, with diligence to support the company's biggest account
Sr. Account Manager
ASE US, IMC
02.2007 - 05.2014
- Worked closely with the NPI team for alignment of engineering schedules, requirements, and factories' capabilities and system processes
- Initiated training materials, standard operating procedures, and checklists for quote preparation, forecasting, and analysis
- Key contact and organizer for the Quarterly Business Review Materials
- Established a process flow for material ordering, inventory procedures, and monitoring of material liabilities
- Attained a Best-in-Class reputation in monitoring monthly financial reconciliations that involved final tests, QA test charges, Retest, and Test engineering usage
- Established a check and balance process in monitoring financial variances that recovered over $300,000 in unbilled engineering works
- Gained expertise in the B2B system
- Initiated the cost of ownership matrix as agreed between the customer and factories on engineering qualification and characterization statement of works
Team Leader
ASE TAIWAN
06.2000 - 02.2007
- Successfully managed to rebuild the business relations between the company and those customers who were once considered as most difficult and unsupported
- It resulted in increased product releases that generated a positive impact on the revenue
- Highly commended as Best Customer Support Specialist
- Assigned to represent the company in business reviews and critical management meetings
- Became the key coordinator of internal and external customers' daily and regular activities including weekly customer-focus team meetings, quality assurance meetings, and customer site visits
- Successfully handled at least 5 major and 5 minor customers
Operations Manager
MANILA/CEBU
06.1996 - 03.2000
- Headed the Store Operations, Sales and Marketing, and Training, in two major regions
- Managed 21 branches including company-owned and franchisees with a total of 300+ employees
- Oversees the daily forecasting and revenue monitoring
- Responsible for the stores' petty cash and sales collection especially during the holidays
- Key contributor to the fast-growing market presence in the regions through new business concepts
- Worked as Corporate Planning Officer and a key participant in the company's annual Strategic Planning and Sales Events
- Reported directly to the General Manager and the Company Stockholders
Education
Master in Management -
Asian Institute of Management
05.1996
Bachelor of Science - Business Management
University of Saint La Salle
04.1984
Bachelor of Arts - Economics
University of Saint La Salle
04.1984
Skills
- Account and Sales Management
- Sales Forecasting and Revenue Analysis
- Strong Customer Relations and Understanding Customers' Requirements and Needs
- Business Processes including B2B Integration, Pricing and Quotation
- Business Review Material Preparation
Timeline
Sr. Account Manager
ASE US, INC
11.2017 - Current
Account Manager
JCET
05.2014 - 11.2017
Sr. Account Manager
ASE US, IMC
02.2007 - 05.2014
Team Leader
ASE TAIWAN
06.2000 - 02.2007
Operations Manager
MANILA/CEBU
06.1996 - 03.2000
Bachelor of Science - Business Management
University of Saint La Salle
Bachelor of Arts - Economics
University of Saint La Salle
Master in Management -
Asian Institute of Management
Similar Profiles
Jeniffer MoorerJeniffer Moorer
Indirect Lending Processor at ASE Credit UnionIndirect Lending Processor at ASE Credit Union
Rheia LorenzoRheia Lorenzo
Junior Foreign Technician at ASE TAIWANJunior Foreign Technician at ASE TAIWAN
Michelle TaylorMichelle Taylor
Supervisor at FRC ASE Support EquipmentSupervisor at FRC ASE Support Equipment
Mark BetscherMark Betscher
Manufacturer at Rad Tech SolutionsManufacturer at Rad Tech Solutions
Zack PresseyZack Pressey
New Product Development at PRP SeatsNew Product Development at PRP Seats