Janea Jones
Philadelphia,PA
Summary
Highly-qualified Housekeeping Supervisor offering 28 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
20
20
years of professional experience
Work History
Lead Housekeeper
Symphony Manor
Feasterville, Trevose, Pa
11.2023 - Current
- Enhanced guest experience by maintaining high standards of room hygiene and presentation
- Ensured timely completion of daily tasks through effective communication with team members and supervisors
- Conducted regular inspections of guest rooms, public spaces, and back-of-the-house areas to maintain cleanliness standards
- Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills
- Developed strong relationships with other departments to facilitate smooth operations and positive working environment
- Communicated repair needs to maintenance staff
- Disposed of trash and recyclables each day to avoid waste buildup
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas
- Restocked room supplies such as facial tissues for personal touch with every job.
Lead Housekeeper
Woodland Creek
Dresher, Pa
04.2022 - 11.2023
- Enhanced guest experience by maintaining high standards of room hygiene and presentation
- Ensured timely completion of daily tasks through effective communication with team members and supervisors
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality
- Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions
- Assisted in the development of housekeeping policies and procedures, aligning them with industry best practices to ensure continuous improvement in service delivery standards
- Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures
- Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure
- Developed strong relationships with other departments to facilitate smooth operations and positive working environment
- Conducted regular room inspections to verify compliance with housekeeping standards
- Trained and mentored all new personnel to maximize quality of service and performance
- Increased employee performance through effective supervision and training
- Disposed of trash and recyclables each day to avoid waste buildup
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Occupational Manager
Cheltenham, Pa
11.2003 - 09.2021
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Onboarded new employees with training and new hire documentation
- Maximized performance by monitoring daily activities and mentoring team members
- Cross-trained existing employees to maximize team agility and performance
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
- Improved marketing to attract new customers and promote business
- Managed day-to-day operations for out of state Business owner
- Sales outreach to potential clients via phone and email
- Documentation of all communication in computer system
- Daily documentation of all employee activities
- Customized work orders for all clients
- Inventory and ordering all supplies
- Daily banking and deposits and all office duties as needed such as data entry, filing updating policies and communicating with the owner daily
- Inspection of all completed jobs via Zoom or in person.
Education
High School Diploma - undefined
Delaware Valley
June 1996
Skills
- Health and safety
- Waste disposal
- Chemical Handling
- Guest Relations
- Task Delegation
- Quality Assurance
- Expert Cleaning
- Customer Service
- Cleaning and sanitation
- Workload prioritization
- Training and mentoring
- Staff Training and Development
- Task assignment
- Health and safety compliance
- Sanitation Standards
- Quality improvements
Timeline
Lead Housekeeper
Symphony Manor
11.2023 - Current
Lead Housekeeper
Woodland Creek
04.2022 - 11.2023
Occupational Manager
11.2003 - 09.2021
High School Diploma - undefined
Delaware Valley
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