JANEA JORDAN

•Respond to member inquires regarding benefits, claims status and eligibility verification.

• Resolved complex customer issues with a high level of customer satisfaction.

•Achieved through proactive out reach and issue resolution

• inbound calls & outbound calls .

• Notify clients of overdue accounts and discuss payment arrangements
• Verified insurance coverage, resolving payment issues, enhancing patient-provider relations
• Balanced accounts, reconciled discrepancies, achieving financial accuracy and efficiency
• Analyzed revenue data, presenting insights to clients, driving informed decision-making
• Collaborated with analysts, streamlined processes, boosting operational efficiency
• Resolved billing and claims issues, ensuring timely and accurate payment processing
• Conducted in-depth insurance coverage analysis, resolving complex payment issues and enhancing overall patient satisfaction rates
• Resolved customer inquiries promptly, ensuring high satisfaction rates
• Collaborated with team to streamline processes, reducing call handling time
• Exceeded service targets by consistently addressing customer needs efficiently
• Implemented feedback system, leading to improved customer retention
• Proposed creative solutions to recurring issues, reducing repeat calls
• Adapted quickly to new technologies, improving overall team performance
• Helping customer with the bill
• Address customer concerns and resolve complaints
• Submit regular reports on the status of unpaid accounts and repayment progress
• Persuade clients to continue with the services

• Answering inbound and outbound calls
• Consistently provide a great customer experience

• Delivered exceptional customer service at Wolf Chase Limb and Brace, resolving inquiries and ensuring patient satisfaction
• Streamlined processes for faster response times
• Politely handling both in person and telephone complaints and requests from more than 30 to 50 daily
• Data Entry
• Listen attentively to caller needs to ensure a positive customer experience
• Strive for quick complaint resolution commend by supervisor for the availability to resolve problems on the first call and avoid escalation of issue
• Assisted diverse clientele with empathy and patience, addressing concerns about limb and brace products
• Collaborated with team to enhance product knowledge

• Provide direct support to individuals with disabilities
• Assisting cleaning and home maintenance activities
• Apply individual programming and behavior support plans as written in Individualized Support Plan, Behavioral Support Plan, and any other
• Taking patients out
• Giving them they meds

• Nurtured child development at Cornerstone Learning Center, fostering a safe and engaging environment for learning and growth
• Warmly greet each family each day, everyday and help each child settle into the classroom
• Develop a strong relationship with family and maintain a strong relationship with family
• Responsible for the overall safety of the room as it pertains to items that are broken or need to be replaced
• Record and maintain weekly check list
• Maintain proper health and safety practices and policies