Janea Lewis
Houston,TX
Summary
Dedicated and detail-oriented Behavioral Health Associate with over 10 years of experience in the healthcare field, specializing in patient customer service and coordination. Proven expertise in advanced medical scheduling, insurance verification, and complex case management, complemented by a strong ability to build rapport with patients through virtual channels. Demonstrated success in managing high-volume administrative workflows using CRM and telephony systems, along with a solid background in front office operations as an administrative assistant. Eager to leverage empathetic communication skills and problem-solving abilities in a remote position that prioritizes exceptional patient care.
Overview
5
5
years of professional experience
Work History
Behavioral Health Associate
CVS Health
Houston, TX
05.2025 - Current
- Managed a caseload of XX clients while maintaining high-quality care standards
- Responded promptly to crisis situations by implementing appropriate de-escalation techniques and following established protocols
- Advocated for clients' rights within the community by providing information about available resources and assisting with accessing necessary services
- Maintained strict confidentiality regarding client information according to HIPAA regulations and agency policies
- Collaborated with families or caregivers of clients to provide education on mental health conditions, treatment options, and strategies for supporting their loved ones
- Provided crisis hotline support to individuals experiencing mental health crises; offered empathetic listening, referrals to appropriate resources, and guidance on coping techniques
- Collaborated with community organizations and agencies to facilitate referrals for clients needing additional services such as housing assistance, vocational training, or substance abuse treatment
Case Manager
Cencora
Houston, TX
09.2024 - 02.2025
- Seasonal Enrollment Case Manager who processed enrollment forms for patients to receive Dupixent. Initiated benefits verification, assisted with providing copay card information also. Due to passing audits consistently I was moved to the inbound phone team to help assist with calls. I was also recognized for meeting metrics taking the required number of calls everyday.
CSS (Customer Service Specialist)
Select Physical Therapy
Sugar Land, TX
11.2022 - 09.2024
- Scheduling Physical and Occupational Therapy appointments, verifying patients insurance benefits, call doctors and physicians offices to obtain referrals, obtain authorizations through provider portals, fax, or via phone, create patient packets for the next day.
Insurance Verification Representative
uspi memorial Hermann surgery center
Sugar Land, TX
10.2020 - 09.2022
- Answering patient calls regarding amounts due for Surgery or Radiology procedures. Verified patient medical benefits for outpatient and inpatient surgeries or Radiology procedures via provider portals and phone. Assisted physician/doctor offices in initiating and obtaining authorizations. Small tasks I assisted with were canceling appointments and also assisting patients with making payments.
Education
diploma - High school diploma
John Foster Dulles High School
Sugar Land, TX06.2009
Skills
- Organizational skills
- Cerner
- POS
- Home care
- ICD-10
- Computer networking
- Computer literacy
- Physical therapy
- Epic
- Medical Office Experience
- Medical claims
- Microsoft Outlook
- Google Docs
- Document review (10 years)
- ICD Coding
- Customer service
- CPT Coding
- Data management
- Intake
- Medical receptionist
- Appointment scheduling
- Medical Terminology
- Clerical Experience
- Working with people with disabilities
- Data entry
- Microsoft Powerpoint
- Document review
- Phone Etiquette
- Windows
- Medical Scheduling
- Customer support
- Computer skills
- Salesforce
- Analysis skills
- Medicare
- Surgery
- Insurance Verification
- EMR Systems
- Medical Records
- Time management
- ICD-9
- Patient interaction
- Patient Care
- Behavioral Health
- Office Administration
- Documentation review
- Leadership
- Workday
- Medical Billing
- HIPAA
- Hospital Experience
- Communication skills
- Managed care
- Customer relationship management
- Records management
- Case management
Timeline
Behavioral Health Associate
CVS Health
05.2025 - Current
Case Manager
Cencora
09.2024 - 02.2025
CSS (Customer Service Specialist)
Select Physical Therapy
11.2022 - 09.2024
Insurance Verification Representative
uspi memorial Hermann surgery center
10.2020 - 09.2022
diploma - High school diploma
John Foster Dulles High School