Janea Okoye
Minneapolis,MN
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Hope Breakfast Bar
Saint Paul, MN
06.2023 - 08.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Server
The Smack Shack
Bloomington, MN
01.2023 - 08.2024
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
Bartender
Town Hall Lanes
Minneapolis, MN
05.2023 - 07.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted customers and provided excellent customer service.
Server Trainer
The Burger Dive
St. Paul, MN
07.2020 - 06.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server
OTG Management Inc.
Saint Paul, MN
10.2019 - 03.2020
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
Restaurant Shift Manager
Grandma's Restaurant
Minneapolis, MN
07.2002 - 07.2006
- Assigned tasks to staff members and monitored their performance.
- Maintained inventory of supplies and equipment, ordering as necessary.
- Trained new employees on proper customer service techniques and food handling protocols.
- Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
- Handled closing procedures including counting money in drawers at end of shift.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Server
Grandma's Restaurant
Duluth , MN
12.1998 - 12.2002
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Implemented feedback from customers to improve service quality and menu offerings.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Business Administration
Globe University
Saint Paul, MN05-2013
Bachelor of Science - Psychology
University of Minnesota - Duluth
Duluth, MN06-2003
Skills
- Loss Prevention
- Quality Management
- Staff Supervision
- Customer Relationship Management
- Schedule Management
- Proficient in POS systems
- Staff Motivation
- Verbal and written communication
Accomplishments
- Graduated with honors in both undergraduate and graduate degrees
- Quarterly bonuses awarded for meeting company goals
Certification
- Certified Project Manager
Languages
Spanish
Limited
Timeline
General Manager
Hope Breakfast Bar
06.2023 - 08.2024
Bartender
Town Hall Lanes
05.2023 - 07.2024
Server
The Smack Shack
01.2023 - 08.2024
Server Trainer
The Burger Dive
07.2020 - 06.2024
Server
OTG Management Inc.
10.2019 - 03.2020
Restaurant Shift Manager
Grandma's Restaurant
07.2002 - 07.2006
Server
Grandma's Restaurant
12.1998 - 12.2002
Business Administration
Globe University
Bachelor of Science - Psychology
University of Minnesota - Duluth
Similar Profiles
Daniel HonsaDaniel Honsa
Server Shift Leader at Hope Breakfast BarServer Shift Leader at Hope Breakfast Bar
Brianna WilliamsBrianna Williams
Server at Hope Breakfast BarServer at Hope Breakfast Bar
Pearlie ThomasPearlie Thomas
Dishwasher and Server at Breakfast BarDishwasher and Server at Breakfast Bar
Esther M. GiesEsther M. Gies
Senior Designer and Design Project Manager at UnispaceSenior Designer and Design Project Manager at Unispace
Matthew SullivanMatthew Sullivan
Server at Centro Restaurant GroupServer at Centro Restaurant Group