Janea Scales
Columbus
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Correctional Officer
Alvis
01.2024 - Current
- Efciently managed client check-ins and check-outs, ensuring accurate processing and adherence to facility protocols while maintaining a welcoming environment
- Conducted thorough security procedures, including pat-downs and walk-throughs, to uphold safety standards and prevent contraband entry
- Administered and monitored urine drug screenings with precision, ensuring compliance with facility regulations and maintaining condentiality
- Performed routine room inspections and checks, identifying and addressing potential safety hazards to ensure a secure and orderly environment
- Provided and monitored prescribed medications as per medical guidelines, accurately documenting administration and responding to any client medication needs or concerns
Customer Care Representative (CCR)
Teleperformance
01.2023 - 12.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving complaints, and assisting with product and service information
- Effectively managed a high volume of incoming calls and emails, ensuring timely responses and accurate documentation of customer interactions
- Collaborated with cross-functional teams to troubleshoot and escalate technical issues, resulting in prompt resolution and customer satisfaction
- Consistently met and exceeded performance metrics, including average handling time, rst call resolution, and customer satisfaction ratings
- Proactively identied opportunities to improve customer care processes and implemented solutions to enhance overall service delivery
- Position was through a temp agency
Customer Service Representative
Job and Family Services
03.2022 - 12.2023
- Assisted clients with applying for various government assistance programs, such as SNAP, Medicaid, and TANF, by providing detailed information and guidance throughout the application process
- Addressed inquiries and resolved concerns from clients regarding eligibility requirements, benets, and application status in a timely and professional manner
- Collaborated with social workers, counselors, and other professionals to ensure clients received comprehensive support and referrals to additional services as needed
- Maintained accurate records of client interactions, applications, and case notes to track progress and ensure compliance with agency guidelines and regulations
- Participated in training sessions and workshops to stay updated on changes in policies, procedures, and resources available to assist individuals and families in need
- Position was through a temporary agency for a 9month contract
Customer Service Representative
RDI Inc
01.2021 - 02.2022
- Provided exceptional customer service to clients of RDI Inc, addressing inquiries, resolving issues, and ensuring overall satisfaction
- Managed high volume of incoming calls and emails from customers, effectively prioritizing and resolving issues in a timely manner
- Utilized company CRM system to accurately document and track customer interactions, ensuring all information is up-to-date and accessible
- Collaborated closely with cross-functional teams including Sales, Marketing, and Operations to deliver seamless customer support and resolve complex issues
- Proactively identied opportunities to improve customer experience and recommended solutions to enhance processes and efciency in customer service operations
Education
High School Diploma -
The Academy for Urban Scholars
07.2020
Stna Certification - Stna
The Academy For Urban Scholars
05.2020
Skills
- Customer Service
- Data Entry
- Crisis Intervention
- Security and Surveillance
- Problem Solving
- Empathy and Patience
- Time Management
- Medication Administration
- Technical Proficiency
- Attention to Detail
- Task Management
- High Call Volume
- Sales
Timeline
Correctional Officer
Alvis
01.2024 - Current
Customer Care Representative (CCR)
Teleperformance
01.2023 - 12.2024
Customer Service Representative
Job and Family Services
03.2022 - 12.2023
Customer Service Representative
RDI Inc
01.2021 - 02.2022
High School Diploma -
The Academy for Urban Scholars
Stna Certification - Stna
The Academy For Urban Scholars
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