Overview
Work History
Education
Skills
Timeline
Generic

Jane A. Walker

Litchfield,NH

Overview

27
27
years of professional experience

Work History

Pricing Analyst

Burndy LLC
11.2016 - Current
  • Analyze and provide accurate and timely quotations, provide supportive data for management/sales decisions on strategic pricing methods based on target end user accounts and market segments
  • Communicate pricing activities with customer service, order resolution, product management and sales team
  • Work with Tech Services to determine functional/electrical equivalents for specific products and alternative options on quotations
  • Execute quote comparisons
  • Schedule and lead high-value quote conference calls
  • Interpret customer spreadsheets
  • Complete ZCAD and ZPR0 additions and changes in SAP
  • Work with customer master to make any necessary changes
  • Training new hires
  • Collaborate with team members to balance out workload

Customer Service Representative

Burndy LLC
12.2014 - 11.2016
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services, and company information
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Investigated and resolved customer inquiries and complaints quickly
  • Work closely with planners and product engineers to expedite orders

Inventory Control Specialist

McKesson Medical, Gulf
09.2003 - 10.2014
  • Selected to be on JDE ICS project committee
  • Work proficiently with Excel, Microsoft Word and JDE One World XE
  • Established high level of excellence in accuracy for $4million in Inventory
  • Posted totals to inventory records using JDE One World XE
  • Initiated and organized preparation of quarterly inventory. Verified clerical computations against physical count of stock and adjusted errors in computations
  • Contributed to all aspects of warehouse productivity
  • Investigated and reported reasons for discrepancies
  • Excellent track record of problem solving
  • Prepared reports, such as inventory balance, price list, negative on hand and shortages
  • Contributed to profitability by tracking missing items and other warehouse discrepancies
  • Process and restock returns
  • Certified to operate order picker, electric pallet jack and reach lift
  • Familiar with all aspects of warehouse operations including receiving, picking, packing, and shipping
  • ExpressCube items for proper measurements for warehouse set-up
  • Travel to other warehouses to train employees
  • Communicated quality issues with complaint department
  • Develop technical knowledge and assist customers as first line technical support
  • Quoting price and availability, providing detailed information on products sold
  • Supported and assisted team in achieving department goals
  • Completed daily cycle counts to maintain accuracy of records.
  • Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
  • Recorded daily activities for inventory control.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Customer Service Representative

Gulf South Medical Supply
12.1996 - 09.2003
  • PHD in customer service training with company
  • Completed all online training courses including test
  • Provided customers with catalogs and information concerning prices, shipping schedules and cost
  • Provided personalized service to customers
  • Assisted customers in placing special order items
  • Orders for customer by phone and fax
  • Engaged in purchasing and receiving for the company
  • Assisted supervisors in training of new employees
  • Provided direction and assistance to Sales Representatives and co-workers
  • Sold medical equipment and supplies to long term care facilities
  • Utilized knowledge of products sold
  • Quoted prices
  • Estimated date of delivery to customers based on knowledge of company's production and delivery schedules
  • Entered Medicare B orders
  • Worked with customers on Pyxis system
  • Assisted ICS with Inventory every six months
  • Fill-in receptionist when needed
  • Issue credits and returns for customers
  • UPS receiving
  • UPS shipping

Education

Business Administration

Franklin High School
Franklin, NH

Skills

  • SAP
  • Active Learning
  • Data Analysis
  • Microsoft Office, excel, pivot tables, v-lookup
  • Customer Service and Assistance
  • Communications
  • Critical thinking and problem solving

Timeline

Pricing Analyst

Burndy LLC
11.2016 - Current

Customer Service Representative

Burndy LLC
12.2014 - 11.2016

Inventory Control Specialist

McKesson Medical, Gulf
09.2003 - 10.2014

Customer Service Representative

Gulf South Medical Supply
12.1996 - 09.2003

Business Administration

Franklin High School

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Jane A. Walker