Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Janea Winbush

Parma

Summary

Dynamic professional with extensive experience in customer service and problem-solving, notably as a Store Manager at Dollar General. Proven track record in enhancing customer satisfaction through effective staff training and proactive issue resolution. Skilled in multitasking and organization, ensuring efficient operations and fostering positive client relationships.

Overview

15
15
years of professional experience

Work History

Store Manager

Dollar General
09.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.

Behavioral Health Care Manager

Koinonia Homes
05.2015 - 12.2020
  • Optimized resource allocation by regularly evaluating program effectiveness using data-driven decision-making processes.
  • Promoted a culture of continuous improvement through regular staff training and professional development opportunities.
  • Cultivated a supportive and inclusive clinic culture by championing diversity training initiatives for staff members.
  • Championed proactive crisis management planning, reducing the occurrence of critical incidents requiring emergency intervention.
  • Empowered families as active participants in their loved one''s recovery journey through psychoeducation workshops focused on understanding mental illness symptoms and coping strategies.

Banker

Dollar Bank
01.2017 - 08.2018
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.

Tax Preparer/Assistant Seasonal Manager

Jackson Hewitt
09.2010 - 04.2017
  • Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
  • Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
  • Supported clients in gathering relevant financial information, enabling accurate tax return filings.
  • Improved overall office efficiency by maintaining digital client records and updating tax software regularly.

Education

Bachelor of Arts - Healthcare Management And Accounting

Bryant And Stratton College
Parma,oho
05-2028

High School Diploma -

East Technical High School
Cleveland, OH
06-2006

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Timeline

Store Manager

Dollar General
09.2021 - Current

Banker

Dollar Bank
01.2017 - 08.2018

Behavioral Health Care Manager

Koinonia Homes
05.2015 - 12.2020

Tax Preparer/Assistant Seasonal Manager

Jackson Hewitt
09.2010 - 04.2017

Bachelor of Arts - Healthcare Management And Accounting

Bryant And Stratton College

High School Diploma -

East Technical High School

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Janea Winbush