Janeal Sewell
Cortlandt Manor
Summary
Efficient Cashier Team Lead known for high productivity and ability to complete tasks swiftly. Possess strong skills in customer service, cash handling, and team management. Excel in communication, problem-solving, and adaptability, ensuring smooth operation of checkout processes and positive customer interactions. Committed to leading by example and fostering a collaborative work environment.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Golden Krust Caribbean Restaurant
Peekskill
10.2022 - Current
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Developed strong working relationships with team members to foster collaboration.
- Trained new cashiers on proper use of registers and store policies.
- Assisted customers with locating items within the store when requested.
- Assisted cashiers with resolving customer complaints and inquiries.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Ensured compliance with all safety regulations while performing tasks.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Processed payments promptly for customers to exceed productivity standards.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered phone calls to assist customers with questions and orders.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
Titchfield High School
Portland, Jamaica 11-2020
Skills
- Point-of-sale operation
- Customer service
- Inventory management
- Cash handling
- Employee training
- Sales transactions
- POS system operation
- New hire training
- Adaptability and dependability
- POS system proficiency
- Deposit preparation
- POS system
- Basic math
- Cash handling expertise
- Clear communication
- Positive attitude
Timeline
Cashier Team Lead
Golden Krust Caribbean Restaurant
10.2022 - Current
High School Diploma -
Titchfield High School