Janean Bray
Phoenix,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Red Mountain Weight Loss
10.2022 - 04.2024
- Scheduling patients for multiply locations across 5 states for weight loss and med spa services
- Learning all 50 med spa services so that I can schedule properly and assist patients with the correct service for scheduling
- Intake of new patients and retrieving all the correct information needed.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Lead Dental Assistant
Hayden Family Dentistry
05.2019 - 10.2022
- Assisting the Doctor in all procedures, ordering of supplies, ordering equipment service/repair, meeting with dental reps, chair side assisting, fabrication of temporaries, impressions, scanning, tracing all margins, treatment planning, sterilization, x-rays, fabrication of occlusal guards and whitening trays, placing composite fillings both anterior and posterior
- Scheduling patients, intake of new patients, verification of Insurance, backup for front office when needed.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Typed patient data into computer system using [Software] while following privacy laws and maintaining high-level accuracy.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Coordinated continuing education courses for colleagues within the practice, further enhancing the clinical skills of each team member.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, [Action] and applying lead aprons.
Assistant Manager/Floral Designer
1800Flowers Greenrose- Phoenix
04.2018 - 05.2019
- Work with clients to fulfill their vision for occasions such as weddings, funerals, or celebrations and events
- Manage the fruit kitchen and design edible arrangement
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Created employee schedules to align coverage with forecasted demands.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Imparted knowledge on plants and flowers to customers.
Intake coordinator
The Pain Center of Arizona
02.2018 - 04.2018
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
Medical Imager/chart retrieval
Pop Healthcare
07.2017 - 01.2018
- Retrieving medical charts according to company policy per Insurance request
- Interacting with medical offices and hospitals for chart retrieval and only retrieving needed information
- Scheduling appointments to fit into my travel schedule.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations during all stages of the auditing process.
- Maintained accuracy, completeness, and security for medical records and health information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Followed exact procedures for handling transfers and other releases of medical records.
Lead Dental Assistant/Dental Front Office Receptionist
Belmont Dental Care
07.2010 - 06.2017
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Participated in ongoing professional development opportunities, staying current on best practices within the field of dentistry.
- Collaborated with other dental professionals to formulate comprehensive treatment plans for complex cases.
- Coordinated continuing education courses for colleagues within the practice, further enhancing the clinical skills of each team member.
- Promoted overall oral health by educating patients on best practices in preventive care, such as proper brushing techniques and flossing habits.
- Verified patient insurance eligibility and benefits.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
Manager/Lead Floral designer
Gods Garden Treasures
09.2009 - 07.2010
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Accomplished multiple tasks within established timeframes.
- Mentored junior designers, sharing expertise on floral design techniques and industry trends.
- Increased revenue through upselling services like custom installations or add-on items during client consultations.
- Coordinated seamless delivery logistics with transportation teams to ensure timely arrival of finished arrangements at event venues.
- Optimized workflow processes in the design studio, allowing for more efficient project completion times without compromising quality standards.
- Enhanced customer satisfaction by creating visually stunning and memorable floral designs for various events.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Imparted knowledge on plants and flowers to customers.
- Researched latest design trends, colors, and vendor products for use in new pieces.
Education
High School Diploma -
Shelby County High School
Shelbyville, KYAssociate of Applied Science - Nursing
University of Louisville
Louisville, KYSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
- Scheduling
- Product Knowledge
- Paperwork Processing
- Order Processing
- Team Development
- Administrative Support
- Microsoft Office Suite
- Prioritization
- Live chat support
- CRM Software
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- CPR
- HIPPA
- PRP (venipuncture and processing of blood)
- Expanded Functions Dental Assisting
Timeline
Customer Service Representative
Red Mountain Weight Loss
10.2022 - 04.2024
Lead Dental Assistant
Hayden Family Dentistry
05.2019 - 10.2022
Assistant Manager/Floral Designer
1800Flowers Greenrose- Phoenix
04.2018 - 05.2019
Intake coordinator
The Pain Center of Arizona
02.2018 - 04.2018
Medical Imager/chart retrieval
Pop Healthcare
07.2017 - 01.2018
Lead Dental Assistant/Dental Front Office Receptionist
Belmont Dental Care
07.2010 - 06.2017
Manager/Lead Floral designer
Gods Garden Treasures
09.2009 - 07.2010
High School Diploma -
Shelby County High School
Associate of Applied Science - Nursing
University of Louisville