Janeane Parker
Customer Service
Eureka,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Secretary
Eel Valley Motorsports
09.2020 - 12.2023
- Managed over 50 calls per day, scheduled appointments and conducted follow-up calls to customers.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Customer Service - Cashier
Starbucks
09.2018 - 03.2020
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Developed and managed relationships with customers to increase customer loyalty.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system
- Maintained regular and consistent attendance and punctuality
- Promoted additional items with beverages, increasing store sales
Personal Assistant to the Owner
Redwood Water Conditioning
08.2010 - 03.2018
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Provided general administrative support including, making travel arrangements and managing documentation.
- Enhanced efficiency in daily operations by organizing and maintaining office filing systems.
- Helped with special projects of varying degrees of complexity.
Education
High School Diploma -
Ukiah High School
Ukiah, CA06.1989
Skills
- Multitasking
- Inventory Systems
- Teamwork and Collaboration
- Scheduling and calendar management
- Accounts receivable and payable
- Documentation and Recordkeeping
- Fast Learner
- Reliability
- Adaptability and Flexibility
Timeline
Secretary
Eel Valley Motorsports
09.2020 - 12.2023
Customer Service - Cashier
Starbucks
09.2018 - 03.2020
Personal Assistant to the Owner
Redwood Water Conditioning
08.2010 - 03.2018
High School Diploma -
Ukiah High School
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