Janeane Quintana
Carson,CA
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
6
6
years of professional experience
Work History
Receptionist
Wang Vision Institute
Nashville, TN
08.2022 - 07.2024
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Responded to inquiries from internal staff members regarding office operations.
- Scheduled and confirmed appointments and meetings for management team.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Updated and recorded customer or client information to maintain accounts.
Sales Associate
Aldi
Nashville, TN
07.2021 - 07.2022
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
Lead Sales Associate
Dollar General Market
Nashville, TN
04.2019 - 06.2021
- Maintained neatness and cleanliness throughout the store environment.
- Organized store displays for maximum visibility of products.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Assisted with the training of new sales associates.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Provided customer service to ensure satisfaction.
- Provided excellent customer service by addressing customer inquiries in a timely manner.
- Greeted customers and provided product information.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Trained and developed new team members to improve product knowledge and selling abilities.
Cook
Pizza Hut
Wilmington, CA
07.2018 - 12.2019
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Monitored stock levels of food items and ordered more when necessary.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Organized storage areas for efficient usage of space.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
Education
High School Diploma -
John Overton High School
Nashville, TN07-2021
Skills
- Office Management
- Scheduling
- Administrative Support
- Data Entry
- Project Coordination
- File Management
- Document Control
- Professional Demeanor
- Scheduling appointments
- Multi-line telephone skills
- Payment Processing
- Store Opening and Closing
- Fraud Detection
- Sales Training
- Inventory control procedures
- Cash Handling
- Self-Checkout Assistance
- Sales Forecasting
- Positive and professional
- Verbal/written communication
- Client Service
- Cash Register Operation
References
References available upon request.
Timeline
Receptionist
Wang Vision Institute
08.2022 - 07.2024
Sales Associate
Aldi
07.2021 - 07.2022
Lead Sales Associate
Dollar General Market
04.2019 - 06.2021
Cook
Pizza Hut
07.2018 - 12.2019
High School Diploma -
John Overton High School
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