Janeane Retzlaff
Salt Lake City,UT
Summary
Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with, customers, and team members to further company goals.
In all of my past roles I have consistently proven my ability to thrive under pressure. I have a solid track record of being punctual, reliable, and professional.
Although I've spent the majority of my career at a smaller law firm, I am also well-acquainted with the rapid pace of the tech industry as well the start-up environment. My most recent roles were with start up companies that merged both technology and real estate. I am confident that I can bring my skillset along with my go getter attitude to the table.
I'm eager to embrace a new role and bring my skills and enthusiasm to my new employer. I am truly passionate about my work and bring a strong sense of dedication to every task I undertake.
Overview
12
12
years of professional experience
Work History
Property Success Manager
Belong Homes Inc
03.2023 - 03.2024
- Meticulously managed a portfolio of over 200 rental homes
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
Real Estate Specialist
Homie Technologies
01.2020 - 02.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained up-to-date knowledge of local real estate trends, utilizing data-driven insights to inform decision-making processes.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Assisted homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Two time recipient of the Top 500 Realtor award, as well as various other recognitions within the company as a top performer
Licensed Real Estate Agent
Self Employed
10.2019 - Current
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
- Successfully completed 121 real estate transactions with 0 complaints, litigation actions or breach's of contract.
Internal Audits Specialist
Johnson Mark, LLC
05.2019 - 10.2020
- Oversaw the daily, weekly, and monthly reports of over 50 audits, and performance improvement plans for the firm
- Optimized accuracy and efficiency by performing audits on large-scale data sets, employing advanced analytical techniques to identify trends and patterns in data entry errors.
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Designed employee recognition program that improved morale and reduced turnover.
Senior Collections Specialist
Johnson Mark LLC
03.2013 - 05.2019
- Managed a high-volume portfolio, (200 - 300 outbound calls per day) ensuring timely follow-ups and accurate record-keeping for optimal results, while remaining empathetic and professional.
- Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
- Mitigated risk by thoroughly evaluating debtor profiles and implementing appropriate collection strategies based on historical performance and unique account characteristics.
- Negotiated settlements with debtors, achieving mutually beneficial resolutions while maintaining professional relationships.
- Maintained strict compliance with federal regulations and industry best practices to ensure ethical collection practices at all times.
- Analyzed financial data to develop customized payment plans suited to individual debtor circumstances while still aligning with company objectives.
Education
DIPLOMA -
Taylorsville High School
Taylorsville, Utah01.2011
Skills
- Real estate marketing
- Lease agreements
- Seller representation
- Tech-savviness
- Property valuation
- Comparative market analysis
- Closing coordination
- Property management
- Lead follow up
- Administrative support
- Excellent customer service
- Database search and data entry skills
- Collections strategy
- Collections regulatory guidelines
- Finance
Real Estate License
Active Real Estate License 2019 - Current
Affiliations
- Salt Lake Board Of Realtors
- National Association of Realtors
- Utah MLS Member
Client Reviews
- Russell F., Janeane was great! Very detail oriented, responsive, and empathetic as well!
- Emily S., I was very impressed with Janeane's support throughout the entire home buying process. She sent me listings before they were public, scheduled me to be the first showing, responded to messages late at night and on weekends, and helped me figure out the best offer. All of this helped me get the house in this crazy market! Very much appreciated!
- Britton K., Janeane was amazing to work with! She was super responsive throughout the entire experience, offered lots of helpful advice, and was very patient in helping us to find the right place (even talking us down off of offers on one or two that wouldn't quite be the fit we needed). We'll definitely be working with her again in the future!
- Philip and Amanda Pifer, Our experience was unbelievable!!!! Janeane was our agent and she was exceptional to say the least. She treated us like family and had our best interests in mind.
- Daniel P., Janeane is amazing! As a first-time homebuyer I went into the process practically blind and from the moment I contacted her I was picking up useful information on how everything works. After only touring with her for a week I had accumulated enough information to put in a successful offer on the perfect house. She's prompt and took initiative several times to keep the process on track; it really felt like she was on my team, especially when the loan officer started slacking and she had to crack that whip! I'll be recommending her to all my friends and family!
Timeline
Property Success Manager
Belong Homes Inc
03.2023 - 03.2024
Real Estate Specialist
Homie Technologies
01.2020 - 02.2023
Licensed Real Estate Agent
Self Employed
10.2019 - Current
Internal Audits Specialist
Johnson Mark, LLC
05.2019 - 10.2020
Senior Collections Specialist
Johnson Mark LLC
03.2013 - 05.2019
DIPLOMA -
Taylorsville High School