Summary
Overview
Work History
Education
Skills
Timeline
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Janeanne Benger

Olympia,WA

Summary

Dynamic and results-driven professional with a proven track record at Applebee's, excelling in customer service and problem-solving. Recognized for enhancing guest satisfaction and increasing sales through effective communication and rapport-building. Skilled in managing high-pressure situations while maintaining a welcoming atmosphere, contributing to a positive dining experience.

Overview

2026
2026
years of professional experience

Work History

Manager in Training

Mcdonalds

Host

Applebees
07.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.

Sales Advisor

Club Demonstration Services at Costco
04.2021 - 07.2024
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

Education

Diploma - General Studies

Morgantown High School
Morgantown, WV
05.2008

Skills

    Good communication

    Problem solving

    Out going

    Work hard

Timeline

Host

Applebees
07.2024 - Current

Sales Advisor

Club Demonstration Services at Costco
04.2021 - 07.2024

Manager in Training

Mcdonalds

Diploma - General Studies

Morgantown High School

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Janeanne Benger