Multi-talented Graphic Design Intern proficient in job-related software, including InDesign, Adobe Creative Suite and Photoshop. Experienced in creating designs, sample layouts and concepts and generating new ideas with limited direction. Enthusiastic individual accustomed to working in deadline-driven environments. Well-developed verbal and written communication skills paired with excellent project management abilities.
Hi, I’m
Jane Bergstrom
Los Angeles,CA
Summary
Overview
6
years of professional experience
Work History
FYI.FYI, Inc.
GRAPHIC DESIGN INTERN
05.2024 - Current
Job overview
- Design in-app projects and presentation decks, incorporating feedback from key stakeholders
- Produce graphic design assets daily with a quick turnaround time
- Collaborate with cross-functional teams to brainstorm and sketch ideas
- Illustrate design concepts using storyboards and process flows
- Create original graphic design assets, including images, infographics, banners, and posters
- Prepare and present rough drafts to internal teams and key stakeholders for approval
- Meticulously adhere to branding and style standards for fonts, colors, and images.
Eric Carroll Photography
PHOTOGRAPHER ASSISTANT & GRAPHIC DESIGNER
07.2021 - Current
Job overview
- Assist in setting up and organizing camera equipment, lighting, and other photography gear
- Assist in post-production tasks such as image editing, compositing retouching, and color correction improving turnaround time by 45%
- Maintaining professional communication during photo sessions and promptly respond to calls and emails, ensuring exceptional customer service
- Research locations and concepts for photo shoots
- Create marketing collateral, including photo/video ads, pricing lists, and flyers.
Freelance
PROFESSIONAL GRAPHIC DESIGNER
01.2024 - 06.2024
Job overview
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Completed final touches for projects such as images sizes and font selection.
- Applied color theory and composition techniques to construct appealing designs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
Care of CRM
CUSTOMER SUCCESS AGENT
09.2019 - 07.2021
Job overview
- Managed the customer service inbox achieving a 95% response rate within 24 hours
- Answered 15-30 inbound calls daily
- Assisted customers on a daily basis with technical questions regarding the SaaS system
- Translated blog posts from Swedish to English and wrote new entries in both Swedish and English increasing international readership by 20%
- Worked daily in the Microsoft Office applications (MS Work, Excel, Office) as well as WordPress
- Assisted the marketing team with ad ideas, and creative aspects
- Created illustrations using Procreate for blog entries, Instagram, and marketing materials.
Telia Company AB
TELESALES, BUSINESS SUPPORT
03.2019 - 08.2019
Job overview
- Answered 80-150 inbound customer calls daily regarding invoices, contracts, and mobile services, maintaining a 90% first-call resolution rate
- Proactive upselling to existing customers (phone add-ons, insurance, apps)
- Consistently informed and offered customers relevant products and services
- Made the customers feel seen and heard
- Ordered various services for customers such as scheduling repairs and installments, hardware returns and exchanges.
AXS via SiTEL
CUSTOMER SERVICE AGENT
11.2018 - 01.2019
Job overview
- Answered 100-250 inbound customer calls in English and Swedish daily regarding ticket sales and events
- Managed email correspondence with customers, achieving 95% response rate within 24 hours
- Proficiently placed orders in CRM programs including Veritix, Transticket, and Outbox, ensuring accuracy and efficiency in order processing
- Consistently followed company work rules and procedures, resulting in alignment with company KPIs and achieving performance targets.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Haven on Earth Ltd
TRAVEL CONSULTANT
06.2018 - 11.2018
Job overview
- Provided tailored travel assistance to over 200 clients, resulting in a 95% satisfaction rate
- Responded to inquiries about vacation homes and apartments via email and phone
- Processed bookings using the reservation system
- Accepted and processed payments
- Organized and maintained document records
- Communicated and coordinated with property management, vacation rental firms, and individual property owners
- Added new holiday accommodations to the website and wrote property descriptions.
Education
Santa Monica CollegeSanta Monica, CA
C.A., Graphic Design
01.2024
University Overview
Certificate in Graphic Design & UX
Skills
- Adobe Creative Suite
- Typography
- Layout Design
- Graphic Design
- Problem-Solving
- Brand Identity
- Photo Editing/Compositing
- Generative AI
- HTML
- MS Suite
- Canva
- Figma
Languages
English
Native or Bilingual
Swedish
Native or Bilingual
Timeline
GRAPHIC DESIGN INTERN
FYI.FYI, Inc.
05.2024 - Current
PROFESSIONAL GRAPHIC DESIGNER
Freelance
01.2024 - 06.2024
PHOTOGRAPHER ASSISTANT & GRAPHIC DESIGNER
Eric Carroll Photography
07.2021 - Current
CUSTOMER SUCCESS AGENT
Care of CRM
09.2019 - 07.2021
TELESALES, BUSINESS SUPPORT
Telia Company AB
03.2019 - 08.2019
CUSTOMER SERVICE AGENT
AXS via SiTEL
11.2018 - 01.2019
TRAVEL CONSULTANT
Haven on Earth Ltd
06.2018 - 11.2018
Santa Monica College
C.A., Graphic Design