Janece Jamison
Bedford,TX
Summary
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic. Resourceful Specialist known for high productivity and efficient task completion. Skilled in data analysis, project management, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring success in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Executive Response Specialist
US Bank NA
Minneapolis, MN
01.2020 - Current
- Recorded and maintained accurate documentation of changes in claim statuses using specialized software systems.
- Established effective communication channels among various departments, enabling resolution of concerns
- Achieved consistent processing of large number of cases with high accuracy and adherence to quality guidelines.
- Utilized available tools and resources to efficiently resolve intricate customer issues in a prompt and accurate manner.
- Established a comprehensive understanding of the organization's customer service protocols and practices.
- Served customers by providing clear and concise explanations of product or service features and benefits.
- Delivered effective customer service through outbound calls in order to communicate important updates on account status and policy adjustments.
- Offered assistance to customers for account information, billing inquiries, and resolving doubts regarding products/services.
- Advised customers on appropriate courses of action when confronted with challenging scenarios.
- Tracked customer inquiries throughout the entire resolution process, ensuring prompt follow-up on outstanding matters.
- Provided feedback about product and service enhancements that would benefit customers.
- Partnered with sales, technical support, and customer care teams to consistently deliver top-notch customer service.
- Enhanced knowledge base of organization's products and services through participation in specialized training sessions.
Customer Representative
Union Bank
Arlington, TX
07.2017 - 01.2020
- Adhered to scripts and effectively managed call flow in order to complete calls
- Established effective communication channels among various departments, enabling resolution of concerns
- Interacted with clients, ensuring their concerns were addressed promptly and accurately
- Consistently achieved or surpassed daily service quality and performance scores
- Utilized effective communication skills to gather customer requirements and recommended suitable products accordingly
- Consistently achieved targets by demonstrating a strong work ethic and meticulous attention to detail
- Analyzed reports highlighting suspicions of fraudulent activities, identifying cases warranting further investigation and estimating potential actions required
- Managed the submission process for a wide range of financial products including credit cards, personal lines of credit, and new accounts
- Identified and resolved instances of fraud related to both debit and credit cards.
Education
GED -
Louisiana JobCorp Center
Shreveport, LaSkills
- Inbound call answering
- Customer service excellence
- Cross-selling
- Account updating
- Data entry
- Customer needs assessments
- Product and service knowledge
- Problem-solving abilities
- Adaptability and Flexibility
- Issue Research
- Time Management
- Active Listening
- Analytical Thinking
- Attention to Detail
- Interpersonal Skills
Affiliations
- Hairdresser
Timeline
Executive Response Specialist
US Bank NA
01.2020 - Current
Customer Representative
Union Bank
07.2017 - 01.2020
GED -
Louisiana JobCorp Center