Jane “Charlie” Marolf

City of Seward

11.2003 - 07.2011

Operated communication systems to relay critical information to emergency personnel.
Monitored and prioritized incoming emergency calls for efficient response coordination.
Learned protocols for assessing caller needs and dispatching appropriate resources.
Maintained accurate records of calls and actions taken during emergency situations.
Collaborated with law enforcement, fire department, and medical services to enhance response effectiveness.
Provided support in training sessions on emergency procedures and technology usage.
Assisted in reviewing call logs for compliance with operational standards and improvements.
Adapted quickly to high-pressure scenarios while ensuring effective information exchange.
Improved response times by prioritizing and efficiently managing emergency calls.
Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.