Janecia Velasco
Kissimmee,FL
Summary
Proven leader and customer service expert, adept at enhancing guest relations and team performance. Excelled in staff training and health and safety compliance, boosting operational efficiency and customer satisfaction. Skilled in multitasking and fostering collaborative environments, significantly improving service quality and team morale.
Overview
6
6
years of professional experience
Work History
Housekeeper
Disney
10.2022 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
Customer Care Representative
Chick-fil-A
08.2021 - 08.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and dissatisfaction by employing timely and on-point solutions.
- Identified opportunities for upselling during interactions, increasing revenue generation potential.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Team Leader
Chick-fil-A
05.2019 - 08.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Developed and executed training programs that significantly improved team skills and morale.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Osceola High School
05.2018
Skills
- Customer service
- Health and safety compliance
- Hospitality background
- Excellent oral and written communication
- Complex Problem-solving
- Guest relations
- Staff training
- Supply inventory management
- Focused and detail-oriented
- Multitasking and prioritizing
- Team support and collaboration
Timeline
Housekeeper
Disney
10.2022 - Current
Customer Care Representative
Chick-fil-A
08.2021 - 08.2022
Team Leader
Chick-fil-A
05.2019 - 08.2021
High School Diploma -
Osceola High School