Janee Barnes
Riverview,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level RSS position. Ready to help team achieve company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Kforce/Optum Financial
Tampa, FL
10.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Publix
Riverview, FL
07.2020 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Processed customer refunds and exchanges according to established guidelines.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on sales software system operation.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked personal identifications during alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
Line Cook
Taco Bell
Riverview, FL
05.2020 - 07.2020
- Cook, customer service, clean
Education
High School Diploma -
East Bay High School
Gibsonton, FL 04.2021 - 06.2021
Skills
Customer assistance
Drawer management
Customer Relations
Payment collection
Staff Training
Guest inquiries
Cash Handling
Cash drawer management
Till counting
Receipt and refund issuance
Patient and understanding
€Great leader and listener Skills
Accomplishments
Rank Sergeant in ROTC program
3.8 GPA
Timeline
Customer Service Representative
Kforce/Optum Financial
10.2021 - 02.2022
High School Diploma -
East Bay High School
04.2021 - 06.2021
Cashier
Publix
07.2020 - Current
Line Cook
Taco Bell
05.2020 - 07.2020