Janee Bushrod
Washington,DC
Summary
Janee is a passionate and purpose driven problem solver who helps businesses attract, engage, and retain sales. With over 4 years experience in sales and sales enablement, she has worked with industry leading organizations with a passion to grow and serve within the workforce.
As an employer at ADT, she partners with customers to design and implement security solutions using data-driven insights and best practices. As a solutions advisor, she finds the ultimate need of the client and excuses across multiple platforms and channels to make sure the customers needs are met with excellence. She holds a Bachelors in Communications for Clearwater Christian College in Clearwater Florida where she honored her skills in communication, project management, and critical thinking.
Overview
4
4
years of professional experience
Work History
Custom Home Solutions Advisor
ADT Security Services
Springfield , VA
08.2020 - Current
- Assessed customer needs to identify appropriate solutions or referrals.
- Tracked customer feedback to ensure their satisfaction with our services.
- Maintained an up-to-date knowledge of all current products and services available.
- Developed strong relationships with clients by providing accurate information and reliable support.
- Conducted training sessions for new staff members on best practices for customer service.
- Resolved customer inquiries in a timely manner using excellent communication skills.
- Coordinated with other departments to resolve complex issues quickly.
- Identified opportunities for sales growth through targeted promotions or discounts.
- Provided technical assistance to customers regarding software and hardware issues.
- Analyzed trends in customer complaints to develop strategies for improvement.
- Investigated escalated cases thoroughly and provided resolutions as needed.
- Prepared comprehensive documentation related to new products or services offerings.
- Demonstrated proficiency in the use of computer systems and applications for problem resolution.
- Documented customer service interactions with detailed notes for future reference.
- Assisted customers with product selection, installation, and troubleshooting.
- Collaborated closely with management team on long-term strategic initiatives.
- Conducted product demonstrations and presentations for potential clients.
- Provided recommendations for process improvements based on user experience feedback.
- Identified customer needs and provided solutions in a timely manner.
- Ensured that all customer queries were addressed within established timelines.
- Developed win-win solutions with partners, handling issues quickly and providing high level of customer service.
- Assisted staff with complex technical support issues, resulting in prompt resolution.
- Resolved technical issues identifying solutions and providing technical support by phone, email and desktop sharing.
- Implemented financial plans and insurance strategies specifically tailored to client's financial goals.
- Interviewed clients to assess income, expenses, insurance coverage, tax status, financial and investment goals and risk tolerance.
- Strengthened client relationships by conducting routine portfolio reviews to measure plan success.
- Informed clients about tax benefits, government rebates or other financial benefits to save clients money.
- Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
- Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
- Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors and other professionals.
- Recruited new clients through proactive marketing initiatives and word-of-mouth referrals.
- Coordinated and participated in group presentations on financial services to attract new clients.
Education
Bachelor of Arts - Communications
Clearwater Christian College
Clearwater, FL05-2015
Skills
- Revenue Generation
- Sales Forecasting
- Account Management
- Lead Generation
- Sales closing
- Client Service
- Proposal Development
- Account development
- Customer Service
- Lead prospecting
- Territory sales
- Customer Retention
- Client Account Management
- Customer Needs Assessment
- Sales Development
- Account Servicing
- Negotiation Tactics
- Prospecting skills
- Performance Improvement
- Relationship selling
- Expense Reporting
- Sales strategy development
- Product management and pricing
- Closing Techniques
- Closing sales
- Retention Strategies
- Complex Problem-Solving
- Inside and outside sales
- Promotional planning
- Interpersonal communication skills
- Relationship Building
Accomplishments
- 2021 Centurion Club
- 2022 Centurion Club
- 2023 Centurion Club
- 2021 ADT Commercial with Property Brothers and Trip to Los Angeles
Timeline
Custom Home Solutions Advisor
ADT Security Services
08.2020 - Current
Bachelor of Arts - Communications
Clearwater Christian College
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