Janee Campbell
Summerville,SC
Summary
Dynamic Customer Service Representative successful in supporting customers in busy call centers, practicing active listening skills to determine customer needs. Professionally represents brand during all interactions, with commitment to customer service and desire to build relationships. Excels in building customer loyalty and retention. Resolves complex problems, using tact and diplomacy. Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents. Passionate and detail-oriented customer service professional with years of experience. Trained in and successfully execute conflict resolution. Eager to build customer loyalty, applying interpersonal and good communication skills. Excellent time management, problem-solving, and leadership abilities.
Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Experience using equipment such as Type to transport materials and assist production teams.
Overview
6
6
years of professional experience
Work History
Technical Support
ADT
12.2023 - Current
- Coordinated with engineering staff to deliver 24/7 technical support.
- Conducted product demonstrations and provided technical support to clients, ensuring customer satisfaction.
- Improved customer satisfaction by providing timely and efficient technical support.
- Increased customer satisfaction by providing efficient technical support and troubleshooting assistance.
- Provided technical support and expertise to facilitate office and field site visits.
- Provided exceptional technical support, leading to commendation from company's senior management.
- Communicated with internal technical support to investigate and fix technical issues.
Assembly Line Production Worker
Mercedes
05.2021 - 12.2023
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
Hotel Front Desk Receptionist
Residence Inn
08.2020 - 11.2020
- Managed check-in, check-out, and guest service tasks
- Resolved problems with rooms by contacting housekeeping and maintenance to address issues
- Answered inquiries about hotel services travel directions, nearby shopping, restaurants, and entertainment venues
- Managed complaints, handled disputes, and resolved conflicts
- Verified customer credit and established modes of payment for accommodations provided
- Advised housekeeping staff of vacated rooms ready for cleaning
- Made and confirmed reservations for guests staying at the property and for off-site services such as dinners and entertainment
- Posted room charges each day for items such as food, liquor and pay-per-view services
- Secured guest valuables in one of the hotel's safes to prevent damage or loss
- Maintained clean and well-stocked lobby, including setting up and breaking down daily breakfast services
- Coordinated responses to guest needs by working with housekeeping, room service, and maintenance
- Upsold hotel facilities and services to drive revenue
Packer
Gildan
02.2020 - 07.2020
- Followed instructions and priorities of shipping supervisor to meet daily demand
- Packaged shipments for safe transport, building crates and pallets to protect merchandise
- Kept warehouse workstations clean and organized to promote operational excellence
- Used labeling software and specialized printers to generate and print product labels
- Identified material locations using specialized bar code inventory systems
- Wrapped and labeled fully loaded pallets with product SKU and shipping information
Assembly Line Worker
Mahle Behr
05.2019 - 02.2020
- Operated equipment according to manufacturer instructions and safety requirements
- Planned and paced work to meet daily and weekly project or production goals
- Set up and performed hand and automatic assembly operations on components, sub-assemblies, and assemblies
- Counted quantity and inspected completed workpieces to record daily production data
- Sorted and placed materials on racks and shelves according to predetermined sequences
- Used equipment such as forklifts and overhead cranes to move heavy materials and completed work
- Inspected assembled product to check for issues and meet quality standards
- Read and interpreted blueprints, drawings, and dimensions before beginning work
- Disassembled returned products and helped with root cause analysis to reduce production flaws
- Transported heavy goods using forklifts, hand trucks, and rolling carts
- Tested the final products to assess their function and identify problems such as leaks and pressure issues
- Worked safely 100% of the time, consistently protecting the team from harm and preventing materials loss
- Performed on-line and in-process visual inspections of products to ensure specifications aligned with work orders
- Kept work area organized and clutter-free
Assembler
MAU- IFA Rotorion
09.2018 - 03.2019
- Inspected assembled product to check for issues and meet quality standards
- Read and interpreted blueprints, drawings, and dimensions before beginning work
- Rotated through assembly line, performing different functions
- Performed necessary assembly routines before and after paint application
- Read and interpreted blueprints to select the correct parts, assemblies and hardware to complete assemblies
- Independently resolved problems affecting the final fit and look of each item
- Participated in seminars and additional training to expand knowledge and skills
Education
HIGH SCHOOL DIPLOMA -
Summerville Highschool
Summerville, SCSkills
- Product sales
- Data entry
- Inbound call answering
- Customer service
- Product and service knowledge
- Shipping and receiving understanding
- Problem resolution
- Technical support background
- Technical support knowledge
- Product assembly
- Assembly and production
- Hand and power tools
- Power and hand tools
- Production lines
- Repetitive work
Timeline
Technical Support
ADT
12.2023 - Current
Assembly Line Production Worker
Mercedes
05.2021 - 12.2023
Hotel Front Desk Receptionist
Residence Inn
08.2020 - 11.2020
Packer
Gildan
02.2020 - 07.2020
Assembly Line Worker
Mahle Behr
05.2019 - 02.2020
Assembler
MAU- IFA Rotorion
09.2018 - 03.2019
HIGH SCHOOL DIPLOMA -
Summerville Highschool