Janée Franklin
Somerdale,NJ
Summary
A results-driven professional with a proven track record in customer service. Possesses exceptional communication skills and excels in handling challenging situations. Consistently receives positive feedback from clients and colleagues for delivering outstanding customer experiences. Seeks to leverage expertise in customer service to make a meaningful impact in the industry as part of a dynamic team.
Overview
5
5
years of professional experience
Work History
Office Associate
Williams Trading Co.
12.2021 - 12.2022
- Contacted Customers to Confirm Order Details
- Confirmed Customer Billing/Address Information
- Provided Customer Support with Excellent Customer Service
- Built Rapport with Customers
- Promptly Delivered Effective Solutions for Customer Satisfaction
- Email, Print, Scan, and Fax Documents
- Data Entry
- Telephone Etiquette
Data Entry Clerk
MAXimum Research
03.2018 - 09.2018
- Contacted Potential Respondents
- Conducted Survey via Telephone
- Quickly and Accurately Entered Data
- Handled Each Call with Integrity, Respect, and Etiquette
- Delivered Excellent Customer Service
- Exceeded Daily Quotas
- Handled Stressful Situations with Grace and Kindness
- Turned Around Numerous Refusals to Ensure Met Daily Quota
- Cold Calling - Call Center
- Data Entry and Typing - 60 WPM
Retail Sales Associate
Dollar General
08.2017 - 09.2018
- Assisted Customers by Providing Excellent Customer Service
- Ensured a Positive Experience for Every Customer
- Quickly Solved Customer Issues
- Handled Cash, Checks and Credit
- Maintain a Clean and Safe Environment
- Promoted to Keyholder within first 3 months
Education
Business Administration
Rowan College of South Jersey
Sewell, NJSkills
- Dedication
- Reliable
- Communicative
- Personable
- Active Listening
- Energetic
- Compassionate
- Self Starter
Timeline
Office Associate
Williams Trading Co.
12.2021 - 12.2022
Data Entry Clerk
MAXimum Research
03.2018 - 09.2018
Retail Sales Associate
Dollar General
08.2017 - 09.2018
Business Administration
Rowan College of South Jersey
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